invalid key code

swilder61 · 09-20-2023, 07:30 PM

Ok I'm trying to be patient with this. Even when I copy and paste the key code I purchased, it says it's invalid. Is there anyway I can get another key code or a refund?

Ralph · 09-21-2023, 06:45 AM

Try the website you downloaded the SS from for help/support info??

feldon34 · 09-22-2023, 10:21 AM

Did you follow the Frequently Asked Question about this?

4. I have to enter my Keycode each time I start or end the program.

This can be caused by a couple of things:

A. If you have a single user profile on your computer and Sharks: Terrors of the Deep 2 requests a keycode each time you run or exit, try reinstalling the program. Be sure that you have your anti-virus software disabled during the installation.

B. If you have a multiple user profiles on your computer and Sharks: Terrors of the Deep 2 requests a keycode while in every profile, see the instructions under A, above.

C. If you have multiple user profiles on your computer and Sharks: Terrors of the Deep 2 requests a keycode while in all but one profile, you will need to install Sharks: Terrors of the Deep 2 in the other profiles while they have Administrative access.

Jim Sachs · 09-25-2023, 09:48 AM

swilder61 -- Sometimes copying and pasting adds adds an invisible "space" character to the text. Try typing it in manually.

If you send me a private message with the Key Code, I'll see if there's anything wrong with it.

09-20-2023, 07:30 PM	#1
swilder61 Registered Join Date: Dec 2016 Location: Texas Posts: 4	invalid key code Ok I'm trying to be patient with this. Even when I copy and paste the key code I purchased, it says it's invalid. Is there anyway I can get another key code or a refund?

09-21-2023, 06:45 AM	#2
Ralph Retired Join Date: Jan 2002 Location: Edmonton Alberta Ca Posts: 2,454	Try the website you downloaded the SS from for help/support info?? Ludwig Wittgenstein (1889 – 1951) The limits of my language are the limits of my mind. All I know is what I have words for.

09-22-2023, 10:21 AM	#3
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,947	Did you follow the Frequently Asked Question about this? 4. I have to enter my Keycode each time I start or end the program. This can be caused by a couple of things: A. If you have a single user profile on your computer and Sharks: Terrors of the Deep 2 requests a keycode each time you run or exit, try reinstalling the program. Be sure that you have your anti-virus software disabled during the installation. B. If you have a multiple user profiles on your computer and Sharks: Terrors of the Deep 2 requests a keycode while in every profile, see the instructions under A, above. C. If you have multiple user profiles on your computer and Sharks: Terrors of the Deep 2 requests a keycode while in all but one profile, you will need to install Sharks: Terrors of the Deep 2 in the other profiles while they have Administrative access. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

09-25-2023, 09:48 AM	#4
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,816	swilder61 -- Sometimes copying and pasting adds adds an invisible "space" character to the text. Try typing it in manually. If you send me a private message with the Key Code, I'll see if there's anything wrong with it. Jim Sachs Creator of SereneScreen Aquarium