Home Register Arcade Gallery Chatroom Members Search Today's Posts Mark Forums Read Log In
Go Back   Inside: SereneScreen Fan Forum > SereneScreen Products > Marine Aquarium 3 for Windows
Notices

Reply
 
Thread Tools
Old 03-06-2010, 10:05 AM   #1
Ti10app
Registered
 
Join Date: Mar 2010

Posts: 6
Question Upgrade difficulty from version 2.0 (CD version) to 3beta

We have a similar issue of upgrading. As elderly pensioners in our seventies, my wife and I are happy users of the current SereneScreen 2.0 (CD version) and decided to upgrade to version 3beta at the suggestion of our nephew. My purchase order is ID #1090797 on Jan 15.

But we could not upgrade and notified your colleague Josh that there was a bug in the program because it asked for a CD to version 3 even though we had our version 2.0 in the CD drive.

With the assistance of my nephew who visited us in late January, screen shots of our registry settings for Marine Aquarium 2.0 and the CD files (with the CD in the drive) were included product code etc..

In the screen saver options, we can choose between version 2.0 or version 3beta. So the software has installed, but none of the settings can be personalised meaning it is not an activated product - because of the glitch mentioned above.


Josh referred us to the upgrade instructions at:
http://www.serenescreen.com/product/maquarium3up/index.php?uptype=cd

In fact we had already followed them ie. "Please be sure that you have the physical CD you purchased before you upgrade to Marine Aquarium 3.0. You will be required to place the CD into your computer's CD-Drive to complete the registration of the Marine Aquarium 3.0 electronic download."

Whilst we would prefer to see your time is spent on software development on this excellent product, it would be nice of Josh could reply and help us upgrade to enjoy the new features of this software whilst in our ever advancing albeit remaining years! It has been over a month now!

Thanks,

Russell
Ti10app is offline   Reply With Quote
Old 03-06-2010, 02:50 PM   #2
Jim Sachs
Developer
 
Jim Sachs's Avatar
 
Join Date: Dec 2000

Location: Southern Oregon
Posts: 9,626
Send me a Private Message with your info, and I'll help you (Name and email address).
Jim Sachs
Creator of SereneScreen Aquarium
Jim Sachs is offline   Reply With Quote
Old 03-09-2010, 09:34 AM   #3
Ti10app
Registered
 
Join Date: Mar 2010

Posts: 6
Appreciation to Jim Sachs

Just a public note of thanks to Jim Sachs for promptly attending to our problem as described above in tandem with Prolific. The problem has now been resolved and MA3 is now upgraded and installed.

The only thing we miss from version 2.0 is the transition from day and night but we're sure that eventually these will become features in the continual product development of MA3! The aquarium panning is unbelievably smooth although being elderly and living a slow lifestyle these days, we like it on the slowest setting.

Given Jim Sach's personal attention to our upgrade matter, we can fully appreciate why he has devoted his time to creating a fine product of its class (in terms of realism) to such meticulous detail. Thank you again.

Russell.
Ti10app is offline   Reply With Quote
Reply
Go Back   Inside: SereneScreen Fan Forum > SereneScreen Products > Marine Aquarium 3 for Windows



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


All times are GMT -6. The time now is 01:48 AM.


Powered by vBulletin®
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.