Keycode keeps getting removed - Page 2

AudenTech · 06-01-2005, 11:31 AM

With Windows, any time the keycode either does not take or vanishes after a period of time, one of two things is happening:

1. The user had security (antivirus, spyware, etc) programs active during installation. This results in a corrupted registry entry that will not "hold" the keycode properly. The solution is to reinstall with the SachsRemove utility as outlined here on our FAQ
http://www.serenescreen.com/support/...bmit#faq10_684

2. Some program is altering the registry. Odds are MA is not the only program effected, just the most noticeable. Other symptoms can include option and preference settings that return to default on their own. This can be caused by legitimate programs and spyware alike. Anything that goes into the registry and alters more than its own keys. Feldon lists two good examples above.

Along similar lines, there was a spyware removal program called Adware Filter by PCSafe, that had us pegged for spyware and would remove the entire program. That's been worked out though and their latest version leaves MA alone.

merlin69 · 02-17-2006, 09:02 PM

I am having the same problem with Marine Aquarium lasting for exactly one week and gthe the key has to be re-entered. I followed the instructions using the registry fix and re-installed with Norton AV 2006 disabled. Unfortunately this did not help. Is there a way to manually fix this in the registry.

merlin69 · 02-18-2006, 10:59 AM

Originally posted by AudenTech:

With Windows, any time the keycode either does not take or vanishes after a period of time, one of two things is happening:

1. The user had security (antivirus, spyware, etc) programs active during installation. This results in a corrupted registry entry that will not "hold" the keycode properly. The solution is to reinstall with the SachsRemove utility as outlined here on our FAQ
http://www.serenescreen.com/support/...bmit#faq10_684

I followed the instructions using NAV 2005 and it did not fix the problem. I am also using Webrrot Spysweeper but it did not send any alerts. Is there anything else that can be done?

Edgar · 02-18-2006, 12:03 PM

An invalid keycode will also cause this to happen. Make sure that you have a valid keycode for the screensaver that you own. If you want to PM me the keycode and the screensaver it is meant to be for, I can tell you if you have a valid keycode.

handimannbob · 02-20-2006, 11:57 AM

hi
i use AVG anti-virus software. have never had any problems installing any thing WHILE it is running....and they update almost every day....has anyone else used this program ?....it is also free

DeepSeaFan · 03-06-2006, 01:47 PM

I've used to use it. I thought they got rid of the free version, but I might have missed the new one.

snorkler · 03-06-2006, 07:12 PM

AVG still has a free version with free updates. I have never had a problem installing while AVG is still running, including MA 2.6

ESHIREY · 03-06-2006, 08:59 PM

Same here. And yes it is free.

DeepSeaFan · 03-07-2006, 01:33 PM

Good, I'll have to check it out.

06-01-2005, 11:31 AM	#21
AudenTech Customer Service Join Date: Oct 2002 Location: Winnetka, CA Posts: 29	With Windows, any time the keycode either does not take or vanishes after a period of time, one of two things is happening: 1. The user had security (antivirus, spyware, etc) programs active during installation. This results in a corrupted registry entry that will not "hold" the keycode properly. The solution is to reinstall with the SachsRemove utility as outlined here on our FAQ http://www.serenescreen.com/support/...bmit#faq10_684 2. Some program is altering the registry. Odds are MA is not the only program effected, just the most noticeable. Other symptoms can include option and preference settings that return to default on their own. This can be caused by legitimate programs and spyware alike. Anything that goes into the registry and alters more than its own keys. Feldon lists two good examples above. Along similar lines, there was a spyware removal program called Adware Filter by PCSafe, that had us pegged for spyware and would remove the entire program. That's been worked out though and their latest version leaves MA alone. Auden Reiter Customer Service www.SereneScreen.com

02-18-2006, 12:03 PM	#24
Edgar Prolific/SereneScreen Developer Join Date: Mar 2003 Location: Norwalk, CA Posts: 513	An invalid keycode will also cause this to happen. Make sure that you have a valid keycode for the screensaver that you own. If you want to PM me the keycode and the screensaver it is meant to be for, I can tell you if you have a valid keycode. *Edgar Tolentino* Prolific Developer www.prolific.com www.LifeGlobe.com

02-20-2006, 11:57 AM	#25
handimannbob what's up doc ? Join Date: Feb 2002 Location: millbrae,ca Posts: 410	hi i use AVG anti-virus software. have never had any problems installing any thing WHILE it is running....and they update almost every day....has anyone else used this program ?....it is also free bob

03-06-2006, 08:59 PM	#28
ESHIREY Smilie Dragon Join Date: Nov 2001 Location: Lebanon, PA Posts: 4,725	Same here. And yes it is free. Thank you for taking the time to read this.

03-07-2006, 01:33 PM	#29
DeepSeaFan Viperfish Join Date: Apr 2005 Location: Massachusets, USA Posts: 46	=-) Good, I'll have to check it out.

02-17-2006, 09:02 PM	#22
merlin69 Registered Join Date: Feb 2006 Location: Canada Posts: 3	I am having the same problem with Marine Aquarium lasting for exactly one week and gthe the key has to be re-entered. I followed the instructions using the registry fix and re-installed with Norton AV 2006 disabled. Unfortunately this did not help. Is there a way to manually fix this in the registry.

02-18-2006, 10:59 AM	#23
merlin69 Registered Join Date: Feb 2006 Location: Canada Posts: 3	Originally posted by AudenTech: With Windows, any time the keycode either does not take or vanishes after a period of time, one of two things is happening: 1. The user had security (antivirus, spyware, etc) programs active during installation. This results in a corrupted registry entry that will not "hold" the keycode properly. The solution is to reinstall with the SachsRemove utility as outlined here on our FAQ http://www.serenescreen.com/support/...bmit#faq10_684 I followed the instructions using NAV 2005 and it did not fix the problem. I am also using Webrrot Spysweeper but it did not send any alerts. Is there anything else that can be done?

03-06-2006, 01:47 PM	#26
DeepSeaFan Viperfish Join Date: Apr 2005 Location: Massachusets, USA Posts: 46	I've used to use it. I thought they got rid of the free version, but I might have missed the new one.

03-06-2006, 07:12 PM	#27
snorkler Registered Join Date: Nov 2001 Location: Massachusetts Posts: 59	AVG still has a free version with free updates. I have never had a problem installing while AVG is still running, including MA 2.6