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Old 11-05-2009, 04:47 PM   #1
Philidor
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Getting MA 3 to accept upgrade key code

I had purchased an upgrade to 2.6 years ago. That version doesn't install properly to Vista 64-bit.

3 BETA does install. I purchased the upgrade and received the key code. The Registration page accepts it, but then tells me to insert the 2.6 CD to finish the process. I never had a CD, only the old key code.

The FAQ and other pages ignore this situation. I've written to technical support without result. Any help much appreciated.
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Old 11-06-2009, 09:25 AM   #2
henemly
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Similar?
https://www.feldoncentral.com/forums...ghlight=insert
http://www.coltrain.byethost8.com
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Old 11-06-2009, 12:15 PM   #3
Philidor
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Tried that after successfully logging in with my 2.6 key code, proving it's valid.

The next screen insists I pay for an upgrade. I did already. I tried a number of ways to get past that screen, but was unsuccessful.

When I purchased the upgrade I went in from the download page without logging in with the 2.6 key code. That may be part of why I have a problem. But it still should be possible to obtain instructions to get past the Register page with two valid keys.
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Old 11-07-2009, 01:39 AM   #4
Jim Sachs
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Send me a Private Message with your info, and I'll make sure it gets proper attention from Prolific's Customer Service.
Jim Sachs
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Old 11-07-2009, 06:28 AM   #5
Philidor
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Sorry, D.Chath, I haven't received an email. Checked the Junk Mail folder. Plenty of Rolex imitations, but nothing useful.
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Old 11-07-2009, 10:01 AM   #6
feldon34
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Originally posted by D.Chath:
Hi PredragIve updated your license keys. You should have received email.  
Do you work for SereneScreen/Prolific? IF so, I'll indicate such on your user title.
"Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell
"If voting changed anything, they'd make it illegal." - Emma Goldman
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Old 11-09-2009, 08:27 AM   #7
Philidor
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This morning I received from SereneScreen TechSupport a new key code that worked.

Thanks to all who helped.
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Old 11-09-2009, 10:37 AM   #8
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No problem.
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