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Old 01-29-2009, 02:58 PM   #1
JamesGreystone
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Can't contact Customer Service

I have tried 15 times but keep getting the error
I know I have bad eyes but I am sure I am doing the pasphrase correctly?

*******>*******>********>********>
Please correct errors and resubmit Tech Support Request form.
You must provide the correct passphrase, your name, email address, AND Description of your problem for Customer Service to help you.
Use your browser's 'BACK' button to correct errors.
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Old 01-29-2009, 03:06 PM   #2
Jim Sachs
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What did you need? I'll forward the message to Prolific.
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Old 01-29-2009, 03:07 PM   #3
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Originally posted by Jim Sachs:
What did you need? I'll forward the message to Prolific.  
Just trying to request a Beta Tester Key Code, but the form does not work?
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Old 01-29-2009, 03:13 PM   #4
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Maybe it's not a good idea to ask for this on Headless Chicken Day. Tomorrow things should have settled down a bit.
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Old 01-29-2009, 03:16 PM   #5
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Beta tester keycode? Did I miss something?
Bat rays? We don't need no stinking bat rays!
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Old 01-29-2009, 03:19 PM   #6
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Originally posted by Jim Sachs:
Maybe it's not a good idea to ask for this on Headless Chicken Day. Tomorrow things should have settled down a bit.  
No problem Jim, just got home from the Doctors and thought what they Hay. But their form really doesn't work, so there may be an issue.

Cluck Cluck.
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Old 01-29-2009, 03:21 PM   #7
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OK, I'll report the problem.
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Old 01-29-2009, 03:48 PM   #8
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Whats the beta tester keycode for? Do all beta testers get a free copy or something? - I wish!
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Old 01-29-2009, 03:50 PM   #9
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Yes, but not everyone at once, please!
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Old 01-29-2009, 03:56 PM   #10
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Whoa! - Nice, How do we get the free keycode? - Who do we contact?
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Old 01-29-2009, 04:06 PM   #11
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Prolific Customer Service (but not today).
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Old 01-29-2009, 04:19 PM   #12
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ok, I'll email them tommorow
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Old 01-29-2009, 04:40 PM   #13
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This is so odd. I think I'm putting together that MA3 was released? Was there some kind of announcement or did they just suddenly put it up there with no notice?
Bat rays? We don't need no stinking bat rays!
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Old 01-29-2009, 04:47 PM   #14
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Originally posted by Socrates:
This is so odd. I think I'm putting together that MA3 was released? Was there some kind of announcement or did they just suddenly put it up there with no notice?  
It magically appeared today.
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Old 01-29-2009, 05:05 PM   #15
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Originally posted by Socrates:
This is so odd. I think I'm putting together that MA3 was released? Was there some kind of announcement or did they just suddenly put it up there with no notice?  
"They" apparently sandbagged Jim, rolled out the "3.0 update" using buy-it-now software that didn't work. And the site doesn't warn people that it's only an upgrade if you have MA2.6 - and not some earlier version. Otherwise, you can buy the Beta for $19.95

At the moment, you would apparently have to pay to get whatever they are selling (perhaps it's identical to the Beta8K-with-installer, and perhaps not).
It doesn't have the crystal stuff (often commented here as essential), nor improved fish, etc. And (my opinion/guess) the Installer is probably not thoroughly complete/tested.

AFAIK, the only "announcement" was when it showed up on www.serenescreen.com

But those are just my perceptions -- which are often too skeptical.
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Old 01-29-2009, 05:18 PM   #16
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Dale. - I am the last person you could call a Prolific fan, - but you do yourself no favours with your posts.
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Old 01-29-2009, 05:20 PM   #17
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Soc - It was a "silent rollout" to test the website in the middle of a slow night.

Dale - Cliff's right, I think you'd be happier over at Dream Aquarium.
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Old 01-29-2009, 05:37 PM   #18
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I have been with this screensaver since the "99 letter" series which was about 50 years ago. Just kidding but it seems like its been that long. Anyway, I say wait for Jim to announce the finished product is ready for sale or upgrade. So everyone be patient and take a valium!
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Old 01-29-2009, 05:41 PM   #19
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As with all software, there's no such thing as "finished" - it can always be improved. But we are selling permanent MA3 Key Codes for those who wish to participate in the process.

Here's a link to the page at SereneScreen which talks about it: http://www.serenescreen.com/product/maquarium3/
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Old 01-29-2009, 05:45 PM   #20
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I stand corrected. My apologies. I still think I'll wait until it is out of beta stage to upgrade.
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