Am I the only one who cannot get an upgrade?

ilachina · 02-22-2002, 01:36 PM

Hi All,

Like all of you, I have been blown away by the beauty of Jim's aquarium for many months now, and have been anxiously waiting for the upgrade. But, in the several days that have passed, and many emails on my part (with all pertinent info, including my registration # and so on), I have gotten absolutely no response. Am I the only one, or are there others? I'm not sure where else to turn, as the only option is an email, which I've done. Suggestions?

Jim Sachs · 02-22-2002, 01:46 PM

PLEASE don't email more than once. Prolific has a backlog of thousands of emails to process. If there is more than one from you, then Vic will process one, and a little while later Auden will do another having no idea that you've already been taken care of.

This is why the automatic update is setup at the website. If you purchased within the last few months, entering your email address will get you your new Key in a matter of seconds. If your email address has changed, or there is some other problem, all you need is your name and old Key Code to get a new one.

ilachina · 02-22-2002, 01:54 PM

Jim,

My sincere apologies. I certainly did not want to add to the backlog. My "angst" was over what your website had assured me was a "matter of hours" which has turned into several days with no indication that email was even received. If you have a backlog, but my email request is in it, I will patiently wait my turn. Your screensaver is certainly worth it! Again, my apologies. (The "payback" for having such a fantastic product that everyone is salivating waiting to get it;-)

Thanks in advance,
ilachina

Cheesypoofs · 02-22-2002, 02:03 PM

I am having problems as well. I know how you feel. I was an 'early purchaser' so I guess that's why I'm paying again, this time with frustration.

There has gotta be a better way to do this...

Elric · 02-22-2002, 02:24 PM

Bought one of the first beta version (the Deluxe one) and now, the v1.1 is out and cannot have my new registeration.

I've send a mail, but what a dispointment after "they" saying since last december that Prolific *was* working so hard with the keygen (don't mean.. ) and IS the cause of the delay..

Pfff,

Hope that's the support team is as fast as the aquarium is terrific

Elric

hpman77 · 02-22-2002, 05:14 PM

I think a troublemaker is the keygenerator itself.

For older users it asks the name and the old key, and, at least in my case, there's no way to do it right.

I wrote my name as it's written in the email I got when I registered, and it says the name doesn't match the keycode.

Then I tried only my first name and my two surnames.
Then my complete name, and just the first surname.
Then I wrote my name as one word, and my first surname.
Then with both surnames.
Then everything without spaces.
Then underscores insted of spaces.

I think all possible combinations were tried, and there was that error. Name doesn't match the one in the database...
now, question is... who's registered there? just curious about what name is there with my keycode

Anyway, I sent an email, so I only have to wait now

kcs · 02-22-2002, 05:35 PM

Hello guys,

as all of you, early purchasers of this beauty, I didn't receive a mail with the new key, also tried the site with key and name but got a error on the page since.
Already waiting more than 1 day to a reply to my mail but still no answer. VERY frustrating.

Hope to see it one day, can only wait for that dam new key. (but still a fan of this aquarium)

Christian

CANDYMAN · 02-23-2002, 03:02 AM

I'm in the same boat....is the settings section not available in testfish mode?
I would really like to see the lion fish but hitting A doesnt bring up the settings menu like it should and I sent all my info to get my new key two days ago and still haven't gotten any response so I'm stuck

Jav400 · 02-23-2002, 10:57 AM

No, you have to be in full registered mode to get to settings.

Elric · 02-23-2002, 11:40 AM

I've just got a mail after only 1 day of posting here and mailed the support.

Thanks, great job, great (and fast) support. Now i've my new reg key.

Elric

CANDYMAN · 02-23-2002, 01:56 PM

I posted too soon...doh...right after I posted that I hadn't recieved it yet I checked my email and there it was...lol.
The lionfish is amazing

02-22-2002, 01:36 PM	#1
ilachina Registered Join Date: Feb 2002 Location: virginia Posts: 2	Am I the only one who cannot get an upgrade? Hi All, Like all of you, I have been blown away by the beauty of Jim's aquarium for many months now, and have been anxiously waiting for the upgrade. But, in the several days that have passed, and many emails on my part (with all pertinent info, including my registration # and so on), I have gotten absolutely no response. Am I the only one, or are there others? I'm not sure where else to turn, as the only option is an email, which I've done. Suggestions?

02-22-2002, 01:46 PM	#2
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,774	PLEASE don't email more than once. Prolific has a backlog of thousands of emails to process. If there is more than one from you, then Vic will process one, and a little while later Auden will do another having no idea that you've already been taken care of. This is why the automatic update is setup at the website. If you purchased within the last few months, entering your email address will get you your new Key in a matter of seconds. If your email address has changed, or there is some other problem, all you need is your name and old Key Code to get a new one. Jim Sachs Creator of SereneScreen Aquarium

02-22-2002, 02:24 PM	#5
Elric Registered Join Date: Feb 2002 Posts: 2	Me too ! Bought one of the first beta version (the Deluxe one) and now, the v1.1 is out and cannot have my new registeration. I've send a mail, but what a dispointment after "they" saying since last december that Prolific was working so hard with the keygen (don't mean.. ) and IS the cause of the delay.. Pfff, Hope that's the support team is as fast as the aquarium is terrific Elric

02-22-2002, 05:14 PM	#6
hpman77 Blue Angel Join Date: Jan 2001 Location: Santander (Spain) Posts: 285	I think a troublemaker is the keygenerator itself. For older users it asks the name and the old key, and, at least in my case, there's no way to do it right. I wrote my name as it's written in the email I got when I registered, and it says the name doesn't match the keycode. Then I tried only my first name and my two surnames. Then my complete name, and just the first surname. Then I wrote my name as one word, and my first surname. Then with both surnames. Then everything without spaces. Then underscores insted of spaces. I think all possible combinations were tried, and there was that error. Name doesn't match the one in the database... now, question is... who's registered there? just curious about what name is there with my keycode Anyway, I sent an email, so I only have to wait now .:: AMD Athlon XP 1700+ :: 512MB SDRAM :: Windows XP SP1 :: shappire ATI radeon 9600 PRO :: Soundblaster Live Player 5.1 :: Directx 9.0 :: (Always latest drivers for everything) ::.

02-22-2002, 05:35 PM	#7
kcs Registered Join Date: Nov 2001 Location: Brussels - Belgium Posts: 8	Also waiting to see the new version Hello guys, as all of you, early purchasers of this beauty, I didn't receive a mail with the new key, also tried the site with key and name but got a error on the page since. Already waiting more than 1 day to a reply to my mail but still no answer. VERY frustrating. Hope to see it one day, can only wait for that dam new key. (but still a fan of this aquarium) Christian

02-22-2002, 01:54 PM	#3
ilachina Registered Join Date: Feb 2002 Location: virginia Posts: 2	Jim, My sincere apologies. I certainly did not want to add to the backlog. My "angst" was over what your website had assured me was a "matter of hours" which has turned into several days with no indication that email was even received. If you have a backlog, but my email request is in it, I will patiently wait my turn. Your screensaver is certainly worth it! Again, my apologies. (The "payback" for having such a fantastic product that everyone is salivating waiting to get it;-) Thanks in advance, ilachina

02-22-2002, 02:03 PM	#4
Cheesypoofs Registered Join Date: Feb 2002 Location: Staten Island, NY Posts: 5	I am having problems as well. I know how you feel. I was an 'early purchaser' so I guess that's why I'm paying again, this time with frustration. There has gotta be a better way to do this...

02-23-2002, 03:02 AM	#8
CANDYMAN Registered Join Date: Feb 2002 Location: Tampa,FL Posts: 13	I'm in the same boat....is the settings section not available in testfish mode? I would really like to see the lion fish but hitting A doesnt bring up the settings menu like it should and I sent all my info to get my new key two days ago and still haven't gotten any response so I'm stuck Last edited by CANDYMAN; 02-23-2002 at 03:05 AM.

02-23-2002, 10:57 AM	#9
Jav400 Administrator Join Date: Dec 2000 Location: Tennessee Posts: 9,725	No, you have to be in full registered mode to get to settings. Michael Administrator of Inside:SereneScreen Aquarium Forum, Chatroom, Fan Site & *Gallery* DVD Collection

02-23-2002, 11:40 AM	#10
Elric Registered Join Date: Feb 2002 Posts: 2	Thanks I've just got a mail after only 1 day of posting here and mailed the support. Thanks, great job, great (and fast) support. Now i've my new reg key. Elric

02-23-2002, 01:56 PM	#11
CANDYMAN Registered Join Date: Feb 2002 Location: Tampa,FL Posts: 13	I posted too soon...doh...right after I posted that I hadn't recieved it yet I checked my email and there it was...lol. The lionfish is amazing