cd as keycode

04-21-2004, 08:30 PM

I bought Aquarium v2 from CompUSA and installed it on my OSX Mac. I went into the registration window and hit the register button. It now says that I've registered my product with my CD as my keycode.

With everything running smoothly, I went online to take advantage of the Aquarium Time offer of $9.95 for registered owners. However, when I try to buy the product, it asks me for my email and keycode. I don't have any keycode, and the registration window never asked me for my email address. There seems to be no way that I can get it at the special price.

I've written 2 emails to service@serenescreen.com, but have not received any answer. Don't they want me to buy their product? This is really bad service.

JimO'Connor · 04-21-2004, 09:10 PM

Hi Unregistered. I'll ask around and see what the deal is with CD purchasers and Time bundle.

AudenTech · 04-22-2004, 05:16 PM

Hello,

My name is Auden and I'm the lead tech guy here at Prolific. Sorry to hear that you are having trouble getting in touch with us. Let me see what I can to clear up the issue.

Currently, we have no way of authorizing a discount Time purchase if you have a CD. This does not mean that you are not eligible, just that we have to go through a different process. We have more detailed information that we can send you on the subject.

Since I do not have a name or email to go by, I can't tell if your email has been answered, answered and bounced, or was even received. So, to expedite your response, please send an email to our service address with the subject "ATTN AUDEN." I'll keep an eye out for it. If I don't see anything in the next few hours, I'll let you know here and we can work out another form of contact.

Thank you for your patience,

JimO'Connor · 04-22-2004, 08:23 PM

You can count on Auden. He is as busy as a one-armed paper hanger!

feldon34 · 04-22-2004, 09:34 PM

Hi Auden!!

Welcome to the forum! We don't bite, you know.

AudenTech · 04-23-2004, 12:23 PM

Originally posted by feldon28
Hi Auden!!

Welcome to the forum! We don't bite, you know.

Thanks! I've been dropping by for a while, but a shift in duties means I should be able to check in more often.

Pax.

Jav400 · 04-23-2004, 12:46 PM

As if you probably didn't have enough to do already, but glad you are joining us.

AudenTech · 04-24-2004, 04:21 PM

Unregistered Guest,

I recieved your email today and mailed a response. If you do not recieve it, please let me know here on this forum.

Thank you for your patience,

Tiny Turtle · 04-26-2004, 01:23 AM

Auden,
I fixed up your avatar a bit. I'm kinda guessing on what's your hair and what's shadow from the flash, but I think it looks better like this, right?

/Tiny Touch-up

Jim Sachs · 04-26-2004, 01:49 AM

While you were at it, you could have fixed that growth on his right ear.

Tiny Turtle · 04-26-2004, 02:26 AM

Hehe, I was thinking of adding some sort of bionic eye and perhaps metal teeth and a armoured suit, but I didn't dare to on my first attempt...

/Tiny Cyborg

Jav400 · 04-26-2004, 05:27 AM

We can build him better than he was, better, stronger, faster............

Tiny Turtle · 04-26-2004, 06:37 AM

– Feeling a bit Olympic there, Michael?

Marian Nichols · 04-26-2004, 12:05 PM

You guys are a riot.

Jav400 · 04-26-2004, 12:11 PM

I needed the bionic sound, but oh well.

AudenTech · 04-28-2004, 05:22 PM

While you guys are at it, could you give me another brain and an extra pair of arms. Then I could multitask like nobody's business... well except my own... and our customer's... Okay scratch that last bit.

Pax.

AudenTech · 04-28-2004, 05:24 PM

Oh, and Tiny Turtle, what's wrong with my very Nior, dramatic shadowing, eh?

I downloaded the pic. Thanks!

Pax.

Tiny Turtle · 04-29-2004, 02:09 AM

Guess all you have to do is exchange the old one and you'll be set

The noir shadowing clashed to hard with the bright white smile. Now if you would've looked a bit grumpier...

Perhaps I could add a crewcut and an uniform and we would be halfway to "Universal Soldier"

/Tiny (no need for last names)

04-21-2004, 08:30 PM	#1
Unregistered Guest Posts: n/a	cd as keycode I bought Aquarium v2 from CompUSA and installed it on my OSX Mac. I went into the registration window and hit the register button. It now says that I've registered my product with my CD as my keycode. With everything running smoothly, I went online to take advantage of the Aquarium Time offer of $9.95 for registered owners. However, when I try to buy the product, it asks me for my email and keycode. I don't have any keycode, and the registration window never asked me for my email address. There seems to be no way that I can get it at the special price. I've written 2 emails to service@serenescreen.com, but have not received any answer. Don't they want me to buy their product? This is really bad service.

04-21-2004, 09:10 PM	#2
JimO'Connor Mac Development Join Date: Jul 2002 Location: Kenai, Alaska Posts: 678	Hi Unregistered. I'll ask around and see what the deal is with CD purchasers and Time bundle. Jim O'Connor Order N Development

04-22-2004, 05:16 PM	#3
AudenTech Customer Service Join Date: Oct 2002 Location: Winnetka, CA Posts: 29	Hello, My name is Auden and I'm the lead tech guy here at Prolific. Sorry to hear that you are having trouble getting in touch with us. Let me see what I can to clear up the issue. Currently, we have no way of authorizing a discount Time purchase if you have a CD. This does not mean that you are not eligible, just that we have to go through a different process. We have more detailed information that we can send you on the subject. Since I do not have a name or email to go by, I can't tell if your email has been answered, answered and bounced, or was even received. So, to expedite your response, please send an email to our service address with the subject "ATTN AUDEN." I'll keep an eye out for it. If I don't see anything in the next few hours, I'll let you know here and we can work out another form of contact. Thank you for your patience, Auden Reiter Customer Service www.SereneScreen.com

04-22-2004, 08:23 PM	#4
JimO'Connor Mac Development Join Date: Jul 2002 Location: Kenai, Alaska Posts: 678	You can count on Auden. He is as busy as a one-armed paper hanger! Jim O'Connor Order N Development

04-22-2004, 09:34 PM	#5
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,938	Hi Auden!! Welcome to the forum! We don't bite, you know. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

04-23-2004, 12:23 PM	#6
AudenTech Customer Service Join Date: Oct 2002 Location: Winnetka, CA Posts: 29	Originally posted by feldon28 Hi Auden!! Welcome to the forum! We don't bite, you know. Thanks! I've been dropping by for a while, but a shift in duties means I should be able to check in more often. Pax. Auden Reiter Customer Service www.SereneScreen.com

04-23-2004, 12:46 PM	#7
Jav400 Administrator Join Date: Dec 2000 Location: Tennessee Posts: 9,725	As if you probably didn't have enough to do already, but glad you are joining us. Michael Administrator of Inside:SereneScreen Aquarium Forum, Chatroom, Fan Site & *Gallery* DVD Collection

04-24-2004, 04:21 PM	#8
AudenTech Customer Service Join Date: Oct 2002 Location: Winnetka, CA Posts: 29	Back to business... Unregistered Guest, I recieved your email today and mailed a response. If you do not recieve it, please let me know here on this forum. Thank you for your patience, Auden Reiter Customer Service www.SereneScreen.com

04-26-2004, 01:49 AM	#10
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,774	While you were at it, you could have fixed that growth on his right ear. Jim Sachs Creator of SereneScreen Aquarium

04-26-2004, 02:26 AM	#11
Tiny Turtle is pleased Join Date: Mar 2001 Location: Stockholm, Sweden Posts: 7,365	Hehe, I was thinking of adding some sort of bionic eye and perhaps metal teeth and a armoured suit, but I didn't dare to on my first attempt... /Tiny Cyborg Thanks to Morgan, Tiny Snapshots is up and running again with "Tiny Järvafält" as the latest addition – Go have a look and tell me what you think. "We knew the world would not be the same. A few people laughed, a few people cried, most people were silent. I remembered the line from the Hindu scripture, the Bhagavad-Gita. Vishnu is trying to persuade the Prince that he should do his duty and to impress him takes on his multi-armed form and says, 'Now, I am become Death, the destroyer of worlds.' I suppose we all thought that, one way or another." /Robert Oppenheimer on witnessing the first thermonuclear detonation in history.

04-26-2004, 05:27 AM	#12
Jav400 Administrator Join Date: Dec 2000 Location: Tennessee Posts: 9,725	We can build him better than he was, better, stronger, faster............ Michael Administrator of Inside:SereneScreen Aquarium Forum, Chatroom, Fan Site & *Gallery* DVD Collection

04-26-2004, 06:37 AM	#13
Tiny Turtle is pleased Join Date: Mar 2001 Location: Stockholm, Sweden Posts: 7,365	– Feeling a bit Olympic there, Michael? Thanks to Morgan, Tiny Snapshots is up and running again with "Tiny Järvafält" as the latest addition – Go have a look and tell me what you think. "We knew the world would not be the same. A few people laughed, a few people cried, most people were silent. I remembered the line from the Hindu scripture, the Bhagavad-Gita. Vishnu is trying to persuade the Prince that he should do his duty and to impress him takes on his multi-armed form and says, 'Now, I am become Death, the destroyer of worlds.' I suppose we all thought that, one way or another." /Robert Oppenheimer on witnessing the first thermonuclear detonation in history.

04-26-2004, 12:05 PM	#14
Marian Nichols ~Author~ Join Date: Apr 2003 Location: Rocky Mount, NC Posts: 7,429	You guys are a riot.

04-26-2004, 12:11 PM	#15
Jav400 Administrator Join Date: Dec 2000 Location: Tennessee Posts: 9,725	I needed the bionic sound, but oh well. Michael Administrator of Inside:SereneScreen Aquarium Forum, Chatroom, Fan Site & *Gallery* DVD Collection

04-28-2004, 05:22 PM	#16
AudenTech Customer Service Join Date: Oct 2002 Location: Winnetka, CA Posts: 29	While you guys are at it, could you give me another brain and an extra pair of arms. Then I could multitask like nobody's business... well except my own... and our customer's... Okay scratch that last bit. Pax. Auden Reiter Customer Service www.SereneScreen.com

04-28-2004, 05:24 PM	#17
AudenTech Customer Service Join Date: Oct 2002 Location: Winnetka, CA Posts: 29	Tiny Turtle... Oh, and Tiny Turtle, what's wrong with my very Nior, dramatic shadowing, eh? I downloaded the pic. Thanks! Pax. Auden Reiter Customer Service www.SereneScreen.com

04-29-2004, 02:09 AM	#18
Tiny Turtle is pleased Join Date: Mar 2001 Location: Stockholm, Sweden Posts: 7,365	Guess all you have to do is exchange the old one and you'll be set The noir shadowing clashed to hard with the bright white smile. Now if you would've looked a bit grumpier... Perhaps I could add a crewcut and an uniform and we would be halfway to "Universal Soldier" /Tiny (no need for last names) Thanks to Morgan, Tiny Snapshots is up and running again with "Tiny Järvafält" as the latest addition – Go have a look and tell me what you think. "We knew the world would not be the same. A few people laughed, a few people cried, most people were silent. I remembered the line from the Hindu scripture, the Bhagavad-Gita. Vishnu is trying to persuade the Prince that he should do his duty and to impress him takes on his multi-armed form and says, 'Now, I am become Death, the destroyer of worlds.' I suppose we all thought that, one way or another." /Robert Oppenheimer on witnessing the first thermonuclear detonation in history.