Can't contact Customer Service

JamesGreystone · 01-29-2009, 02:58 PM

I have tried 15 times but keep getting the error
I know I have bad eyes but I am sure I am doing the pasphrase correctly?

*******>*******>********>********>

Please correct errors and resubmit Tech Support Request form.

You must provide the correct passphrase, your name, email address, AND Description of your problem for Customer Service to help you.

Use your browser's 'BACK' button to correct errors.

Jim Sachs · 01-29-2009, 03:06 PM

What did you need? I'll forward the message to Prolific.

JamesGreystone · 01-29-2009, 03:07 PM

Originally posted by Jim Sachs:

What did you need? I'll forward the message to Prolific.

Just trying to request a Beta Tester Key Code, but the form does not work?

Jim Sachs · 01-29-2009, 03:13 PM

Maybe it's not a good idea to ask for this on Headless Chicken Day. Tomorrow things should have settled down a bit.

Socrates · 01-29-2009, 03:16 PM

Beta tester keycode? Did I miss something?

JamesGreystone · 01-29-2009, 03:19 PM

Originally posted by Jim Sachs:

Maybe it's not a good idea to ask for this on Headless Chicken Day. Tomorrow things should have settled down a bit.

No problem Jim, just got home from the Doctors and thought what they Hay. But their form really doesn't work, so there may be an issue.

Cluck Cluck.

Jim Sachs · 01-29-2009, 03:21 PM

OK, I'll report the problem.

rctneil · 01-29-2009, 03:48 PM

Whats the beta tester keycode for? Do all beta testers get a free copy or something? - I wish!

Jim Sachs · 01-29-2009, 03:50 PM

Yes, but not everyone at once, please!

rctneil · 01-29-2009, 03:56 PM

Whoa! - Nice, How do we get the free keycode? - Who do we contact?

Jim Sachs · 01-29-2009, 04:06 PM

Prolific Customer Service (but not today).

rctneil · 01-29-2009, 04:19 PM

ok, I'll email them tommorow

Socrates · 01-29-2009, 04:40 PM

This is so odd. I think I'm putting together that MA3 was released? Was there some kind of announcement or did they just suddenly put it up there with no notice?

RA · 01-29-2009, 04:47 PM

Originally posted by Socrates:

This is so odd. I think I'm putting together that MA3 was released? Was there some kind of announcement or did they just suddenly put it up there with no notice?

It magically appeared today.

Dale · 01-29-2009, 05:05 PM

Originally posted by Socrates:

This is so odd. I think I'm putting together that MA3 was released? Was there some kind of announcement or did they just suddenly put it up there with no notice?

"They" apparently sandbagged Jim, rolled out the "3.0 update" using buy-it-now software that didn't work. And the site doesn't warn people that it's only an upgrade if you have MA2.6 - and not some earlier version. Otherwise, you can buy the Beta for $19.95

At the moment, you would apparently have to pay to get whatever they are selling (perhaps it's identical to the Beta8K-with-installer, and perhaps not).
It doesn't have the crystal stuff (often commented here as essential), nor improved fish, etc. And (my opinion/guess) the Installer is probably not thoroughly complete/tested.

AFAIK, the only "announcement" was when it showed up on www.serenescreen.com

But those are just my perceptions -- which are often too skeptical.

cjmaddy · 01-29-2009, 05:18 PM

Dale. - I am the last person you could call a Prolific fan, - but you do yourself no favours with your posts.

Jim Sachs · 01-29-2009, 05:20 PM

Soc - It was a "silent rollout" to test the website in the middle of a slow night.

Dale - Cliff's right, I think you'd be happier over at Dream Aquarium.

Overlord · 01-29-2009, 05:37 PM

I have been with this screensaver since the "99 letter" series which was about 50 years ago. Just kidding but it seems like its been that long. Anyway, I say wait for Jim to announce the finished product is ready for sale or upgrade. So everyone be patient and take a valium!

Jim Sachs · 01-29-2009, 05:41 PM

As with all software, there's no such thing as "finished" - it can always be improved. But we are selling permanent MA3 Key Codes for those who wish to participate in the process.

Here's a link to the page at SereneScreen which talks about it: http://www.serenescreen.com/product/maquarium3/

Overlord · 01-29-2009, 05:45 PM

I stand corrected. My apologies. I still think I'll wait until it is out of beta stage to upgrade.

01-29-2009, 03:06 PM	#2
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	What did you need? I'll forward the message to Prolific. Jim Sachs Creator of SereneScreen Aquarium

01-29-2009, 03:13 PM	#4
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	Maybe it's not a good idea to ask for this on Headless Chicken Day. Tomorrow things should have settled down a bit. Jim Sachs Creator of SereneScreen Aquarium

01-29-2009, 03:16 PM	#5
Socrates Sage Join Date: Apr 2001 Location: West Hills, CA Posts: 1,529	Beta tester keycode? Did I miss something? Bat rays? We don't need no stinking bat rays!

01-29-2009, 03:21 PM	#7
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	OK, I'll report the problem. Jim Sachs Creator of SereneScreen Aquarium

01-29-2009, 03:50 PM	#9
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	Yes, but not everyone at once, please! Jim Sachs Creator of SereneScreen Aquarium

01-29-2009, 03:07 PM	#3
JamesGreystone Registered Join Date: Jan 2009 Location: Canada brrrrrr Posts: 29	Originally posted by Jim Sachs: What did you need? I'll forward the message to Prolific. Just trying to request a Beta Tester Key Code, but the form does not work?

01-29-2009, 03:19 PM	#6
JamesGreystone Registered Join Date: Jan 2009 Location: Canada brrrrrr Posts: 29	Originally posted by Jim Sachs: Maybe it's not a good idea to ask for this on Headless Chicken Day. Tomorrow things should have settled down a bit. No problem Jim, just got home from the Doctors and thought what they Hay. But their form really doesn't work, so there may be an issue. Cluck Cluck.

01-29-2009, 03:48 PM	#8
rctneil Registered Join Date: Jul 2008 Posts: 239	Whats the beta tester keycode for? Do all beta testers get a free copy or something? - I wish!

01-29-2009, 03:56 PM	#10
rctneil Registered Join Date: Jul 2008 Posts: 239	Whoa! - Nice, How do we get the free keycode? - Who do we contact?

01-29-2009, 04:06 PM	#11
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	Prolific Customer Service (but not today). Jim Sachs Creator of SereneScreen Aquarium

01-29-2009, 04:19 PM	#12
rctneil Registered Join Date: Jul 2008 Posts: 239	ok, I'll email them tommorow

01-29-2009, 04:40 PM	#13
Socrates Sage Join Date: Apr 2001 Location: West Hills, CA Posts: 1,529	This is so odd. I think I'm putting together that MA3 was released? Was there some kind of announcement or did they just suddenly put it up there with no notice? Bat rays? We don't need no stinking bat rays!

01-29-2009, 04:47 PM	#14
RA Registered Join Date: Mar 2003 Posts: 45	Originally posted by Socrates: This is so odd. I think I'm putting together that MA3 was released? Was there some kind of announcement or did they just suddenly put it up there with no notice? It magically appeared today.

01-29-2009, 05:05 PM	#15
Dale Banned Join Date: Jun 2005 Location: Western Missouri Posts: 960	Originally posted by Socrates: This is so odd. I think I'm putting together that MA3 was released? Was there some kind of announcement or did they just suddenly put it up there with no notice? "They" apparently sandbagged Jim, rolled out the "3.0 update" using buy-it-now software that didn't work. And the site doesn't warn people that it's only an upgrade if you have MA2.6 - and not some earlier version. Otherwise, you can buy the Beta for $19.95 At the moment, you would apparently have to pay to get whatever they are selling (perhaps it's identical to the Beta8K-with-installer, and perhaps not). It doesn't have the crystal stuff (often commented here as essential), nor improved fish, etc. And (my opinion/guess) the Installer is probably not thoroughly complete/tested. AFAIK, the only "announcement" was when it showed up on www.serenescreen.com But those are just my perceptions -- which are often too skeptical.

01-29-2009, 05:18 PM	#16
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	Dale. - I am the last person you could call a Prolific fan, - but you do yourself no favours with your posts.

01-29-2009, 05:20 PM	#17
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	Soc - It was a "silent rollout" to test the website in the middle of a slow night. Dale - Cliff's right, I think you'd be happier over at Dream Aquarium. Jim Sachs Creator of SereneScreen Aquarium

01-29-2009, 05:37 PM	#18
Overlord Registered Join Date: Feb 2006 Posts: 72	I have been with this screensaver since the "99 letter" series which was about 50 years ago. Just kidding but it seems like its been that long. Anyway, I say wait for Jim to announce the finished product is ready for sale or upgrade. So everyone be patient and take a valium!

01-29-2009, 05:41 PM	#19
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,791	As with all software, there's no such thing as "finished" - it can always be improved. But we are selling permanent MA3 Key Codes for those who wish to participate in the process. Here's a link to the page at SereneScreen which talks about it: http://www.serenescreen.com/product/maquarium3/ Jim Sachs Creator of SereneScreen Aquarium

01-29-2009, 05:45 PM	#20
Overlord Registered Join Date: Feb 2006 Posts: 72	I stand corrected. My apologies. I still think I'll wait until it is out of beta stage to upgrade.