PURCHASING MAT 2 - Page 2

Jim Sachs · 04-27-2003, 01:34 PM

Guess it still needs work. I'll forward your message.

Steven J Lowe · 05-01-2003, 11:16 AM

Do serene screen want the business?

feldon34 · 05-01-2003, 09:25 PM

Marine Aquarium Time is a Prolific modification of Jim's Aquarium.

SereneScreen.com is a Prolific creation.

Jim Sachs · 05-01-2003, 11:12 PM

Yes, they want the business - that's why they are scrambling non-stop to get the bugs worked out of the website scripts.

dare2001 · 05-02-2003, 03:23 AM

Prolific have fixed the problem with the script and I was able to make my purchase.
Everything went ok with the purchase and got the confirmation email.
I then installed MAT 1.1, entered the keycode I just purchased
and it won't work

MAT comes up and says enter a valid keycode...duh.
What does it think it is, a pirated keycode.

I have emailed service@serenescreen and now I'll wait their usual 5 days for a reply..

I know this because I emailed them on the 25th April and it took them till the 30th to give me a reply that was worth squat.

Meanwhile my card will be billed and I don't have a working keycode.

How's that for service.

I hope someone from Prolific reads this and can fix this problem ASAP.

Regards,
dare2001

Steven J Lowe · 05-02-2003, 03:27 AM

I done the same this morning and have the same problem. :0)

Steven J Lowe · 05-02-2003, 03:28 AM

Sorry that should have been :0(

dare2001 · 05-02-2003, 03:48 AM

Originally posted by Steven J Lowe
Sorry that should have been :0(

Hi Steven,
I just noticed the smile and had to reply.

We really do have a valid keycode, it's just not for what we purchased....They are playing with our minds and our wallets

Cheers,
dare2001

Steven J Lowe · 05-02-2003, 05:48 AM

;0)

Steven J Lowe · 05-02-2003, 09:51 AM

dare2001. Have you recieved your correct keycode yet? I think if i treated my customers like this i wouldnt have any!

Jim Sachs · 05-02-2003, 09:58 AM

Dare2001 -

Which product did you recieve the valid Keycode for?

Steven J Lowe · 05-02-2003, 10:02 AM

Jim. I dont think we know what the keycodes will work with. I myself just got a keycode and mat wont accept it.

RA · 05-02-2003, 10:48 AM

I also made a purchase this morning for MATime at the reduced price. I got my keycode but it does not work. I don't know what it works with. I made a post on this in another thread here:

https://www.feldoncentral.com/forums...&threadid=1538

Reichart · 05-02-2003, 12:47 PM

1. Q: dare2001. Have you recieved your correct keycode yet? I think if i treated my customers like this i wouldnt have any!
A: “Treated?” I believe We treat each customer perfectly, because we do our best to follow up with each person. However, there is obviously a problem here, lets try to get down to the bottom of it.

Please send me the Keycode you were sent directly, your full name, and if the email is not the same as the one you registered with, that too, and I will personally find out what happened.

P.S. On a different thread here several people were complaining that our database was messed up, and could not look up their email. The fact was, they were not in the database because they bought their products long before Prolific took the product over. But because they stated they had registered with us we assumed they remembered it correctly, in fact they did not register it, they simply bought it, and got a receipt. It is not a “fault” situation, just a subtle issue of accuracy.

RA · 05-02-2003, 03:02 PM

Thank you, Reichart, for helping me out. Your response was very quick and much appreciated. I am truely now a happy camper with my new keycode!

Best Wishes!
EZ R

Steven J Lowe · 05-02-2003, 03:07 PM

I know i have already e-mailed you but thank you again Reichart! All working well with new keycode :0)

Reichart · 05-02-2003, 03:37 PM

No prob guys. All problems can be resolved.

dare2001 · 05-03-2003, 01:31 AM

Originally posted by Reichart
Please send me the Keycode you were sent directly, your full name, and if the email is not the same as the one you registered with, that too, and I will personally find out what happened.

Hi Reichart,
I have sent you a PM with the info you have requested.

Regards,
dare2001

Reichart · 05-03-2003, 10:10 AM

Fixed.

04-27-2003, 01:34 PM	#21
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,816	Guess it still needs work. I'll forward your message. Jim Sachs Creator of SereneScreen Aquarium

05-01-2003, 11:16 AM	#22
Steven J Lowe Blue Angel Join Date: Feb 2003 Location: UK Posts: 45	Do serene screen want the business? Steven J Lowe

05-01-2003, 09:25 PM	#23
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,947	Marine Aquarium Time is a Prolific modification of Jim's Aquarium. SereneScreen.com is a Prolific creation. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

05-01-2003, 11:12 PM	#24
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,816	Yes, they want the business - that's why they are scrambling non-stop to get the bugs worked out of the website scripts. Jim Sachs Creator of SereneScreen Aquarium

05-02-2003, 03:23 AM	#25
dare2001 Registered Join Date: Apr 2003 Location: Sydney, Australia Posts: 8	Just Purchased MAT - Keycode Not Accepted Prolific have fixed the problem with the script and I was able to make my purchase. Everything went ok with the purchase and got the confirmation email. I then installed MAT 1.1, entered the keycode I just purchased and it won't work MAT comes up and says enter a valid keycode...duh. What does it think it is, a pirated keycode. I have emailed service@serenescreen and now I'll wait their usual 5 days for a reply.. I know this because I emailed them on the 25th April and it took them till the 30th to give me a reply that was worth squat. Meanwhile my card will be billed and I don't have a working keycode. How's that for service. I hope someone from Prolific reads this and can fix this problem ASAP. Regards, dare2001

05-02-2003, 03:27 AM	#26
Steven J Lowe Blue Angel Join Date: Feb 2003 Location: UK Posts: 45	I done the same this morning and have the same problem. :0) Steven J Lowe

05-02-2003, 03:28 AM	#27
Steven J Lowe Blue Angel Join Date: Feb 2003 Location: UK Posts: 45	Sorry that should have been :0( Steven J Lowe

05-02-2003, 03:48 AM	#28
dare2001 Registered Join Date: Apr 2003 Location: Sydney, Australia Posts: 8	Originally posted by Steven J Lowe Sorry that should have been :0( Hi Steven, I just noticed the smile and had to reply. We really do have a valid keycode, it's just not for what we purchased....They are playing with our minds and our wallets Cheers, dare2001

05-02-2003, 05:48 AM	#29
Steven J Lowe Blue Angel Join Date: Feb 2003 Location: UK Posts: 45	;0) Steven J Lowe

05-02-2003, 09:51 AM	#30
Steven J Lowe Blue Angel Join Date: Feb 2003 Location: UK Posts: 45	dare2001. Have you recieved your correct keycode yet? I think if i treated my customers like this i wouldnt have any! Steven J Lowe

05-02-2003, 09:58 AM	#31
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,816	Dare2001 - Which product did you recieve the valid Keycode for? Jim Sachs Creator of SereneScreen Aquarium

05-02-2003, 10:02 AM	#32
Steven J Lowe Blue Angel Join Date: Feb 2003 Location: UK Posts: 45	Jim. I dont think we know what the keycodes will work with. I myself just got a keycode and mat wont accept it. Steven J Lowe

05-02-2003, 10:48 AM	#33
RA Registered Join Date: Mar 2003 Posts: 45	I also made a purchase this morning for MATime at the reduced price. I got my keycode but it does not work. I don't know what it works with. I made a post on this in another thread here: https://www.feldoncentral.com/forums...&threadid=1538

05-02-2003, 12:47 PM	#34
Reichart CTO Prolific Publishing Join Date: Nov 2001 Location: Maui Posts: 423	1. Q: dare2001. Have you recieved your correct keycode yet? I think if i treated my customers like this i wouldnt have any! A: “Treated?” I believe We treat each customer perfectly, because we do our best to follow up with each person. However, there is obviously a problem here, lets try to get down to the bottom of it. Please send me the Keycode you were sent directly, your full name, and if the email is not the same as the one you registered with, that too, and I will personally find out what happened. P.S. On a different thread here several people were complaining that our database was messed up, and could not look up their email. The fact was, they were not in the database because they bought their products long before Prolific took the product over. But because they stated they had registered with us we assumed they remembered it correctly, in fact they did not register it, they simply bought it, and got a receipt. It is not a “fault” situation, just a subtle issue of accuracy. *Reichart...* , CTO, Prolific Publishing, Inc. Come visit us Prolific Publishing, Inc. Last edited by Reichart; 05-02-2003 at 03:37 PM.

05-02-2003, 03:02 PM	#35
RA Registered Join Date: Mar 2003 Posts: 45	Thank you, Reichart, for helping me out. Your response was very quick and much appreciated. I am truely now a happy camper with my new keycode! Best Wishes! EZ R

05-02-2003, 03:07 PM	#36
Steven J Lowe Blue Angel Join Date: Feb 2003 Location: UK Posts: 45	I know i have already e-mailed you but thank you again Reichart! All working well with new keycode :0) Steven J Lowe

05-02-2003, 03:37 PM	#37
Reichart CTO Prolific Publishing Join Date: Nov 2001 Location: Maui Posts: 423	No prob guys. All problems can be resolved. *Reichart...* , CTO, Prolific Publishing, Inc. Come visit us Prolific Publishing, Inc.

05-03-2003, 01:31 AM	#38
dare2001 Registered Join Date: Apr 2003 Location: Sydney, Australia Posts: 8	Originally posted by Reichart Please send me the Keycode you were sent directly, your full name, and if the email is not the same as the one you registered with, that too, and I will personally find out what happened. Hi Reichart, I have sent you a PM with the info you have requested. Regards, dare2001

05-03-2003, 10:10 AM	#39
Reichart CTO Prolific Publishing Join Date: Nov 2001 Location: Maui Posts: 423	Fixed. *Reichart...* , CTO, Prolific Publishing, Inc. Come visit us Prolific Publishing, Inc.