PURCHASING MAT 2

Steven J Lowe · 04-18-2003, 02:23 PM

I have seen on the website that i can buy mat 2 at the reduced price as i have purchased ma 2. When i try and buy it the drop down price menu doesnt include the reduced price even though i have registered???

feldon34 · 04-18-2003, 02:43 PM

Excellent point. Will raise this with them.

Remember that this is MAT 1.1. MAT 2 is not available yet.

feldon34 · 04-18-2003, 02:51 PM

Ok, the link when you click $9.95 Buy Now is incorrect. It should take you here:

http://www.serenescreen.com/product/...ckdiscount.php

Steven J Lowe · 04-18-2003, 02:56 PM

Thanks Morgan but that is what i did and it verified my e mail address and keycode but still didnt show the discount when i clicked on the link.

feldon34 · 04-18-2003, 03:00 PM

You're right, I have the same problem.

feldon34 · 04-18-2003, 03:42 PM

Ok, apparently the Order Form PHP script does not support showing discounts or any other kind of message. They're working on this.

Even though the price says $19.95, the $10 discount WILL be recognized!

Hopefully this does not cost them too many upgrades.

In their shoes, I would go so far as to add a frame at the bottom indicating that the prices listed on this page do not reflect any discounts entered on previous pages.

Steven J Lowe · 04-19-2003, 12:18 AM

Thanks Morgan. I think i will give it a miss for now!

GCL · 04-21-2003, 04:23 PM

Ready to order MAT but want to make sure web site page IS
current about "reduced" price on product.
Less trouble if correct than to credit users account, etc.
Additionally, waiting to see if Goldfish will be offered at same price point for registered users. Then I would buy both at same time. I would like to know an what is time frame on "limited" time offer for MAT. Hate to lose out on price and have Goldfish come on the radar screen.

bosborne · 04-21-2003, 06:47 PM

Originally posted by feldon27
Excellent point. Will raise this with them.

Remember that this is MAT 1.1. MAT 2 is not available yet.

What is MAT 1.1 missing vs MA2? Is it just the 5 extra fish?

These version numbers are confusing me....

I just purchased MAT thinging it was virtually identical to MA2 except 5 less fish and the clock/calendar added.

Thanks for clearing this up.....brian

feldon34 · 04-21-2003, 09:07 PM

Originally posted by bosborne
I just purchased MAT thinking it was virtually identical to MA2 except 5 less fish and the clock/calendar added.

That's good thinking.

GCL · 04-24-2003, 06:54 PM

What email address do I use to contact SereneScreen on a credit card purchase ?
It appears that the $9.95 " registered " option took out $19.95 out of my account instead of $9.95. Eventhough it did request my user code for the discount ! Previous comments and mine are found in this message thread concerning this matter.
Much appreciated for feedback. Thanks.

Jim Sachs · 04-24-2003, 09:34 PM

service@serenescreen.com

GCL · 04-25-2003, 02:50 AM

Thanks Jim for the address. Indeed my credit card WAS charged for $19.95 and not FOR $9.95. I hope they credit my account and correct the web page to correctly address this matter.

Note to all purchasers, please check your bank statement / credit card company and make sure amount charged is for $9.95 NOT
$19.95.

Steven J Lowe · 04-25-2003, 04:28 AM

This is the reason i have not ordered yet! I can do without the hassle :0)

Pushwall · 04-25-2003, 06:00 AM

I ran into a different problem last night. The system verified my $10 discount and said the cost would be only $9.95. However when it went to verify the credit card transaction, it said there was a problem with the credit card and to check for an email. The email I got said this:
"Unfortunately we were unable to process your order number, because the charge to your credit card has been declined by the credit card processor. The following diagnostic information from the credit card processor may help you identify the problem: Status: Error: Item price must be supplied."

Hmmmm......I guess the system didn't forward the $9.95 price to my credit card company for verification. Appears like there's one last bug to fix in the order system. It's off to service@serenescreen I go!

dare2001 · 04-26-2003, 12:42 AM

Originally posted by Pushwall
Hmmmm......I guess the system didn't forward the $9.95 price to my credit card company for verification. Appears like there's one last bug to fix in the order system. It's off to service@serenescreen I go!

[/b]

I am having the same problem.
I tried it last night and got the same error message.
I have emailed service@serenscreen with what I got back in the verification email and also pointed out the $9.95 price is not being added , that's why it's saying Status: Error: Item price must be supplied.
I have just tried to order it again and got the same result..

How long is this special offer vaild for?

Regards,
dare2001

GCL · 04-26-2003, 01:37 AM

Hello Jim and SereneScreen,

I know it took mere seconds to validate my web purchase and take $19.95 out of my account instead of $9.95.

I sent an email to your designated address a copy of my bank statement, et al.
Is there a 1-2 day lag for email responses ? This forum tends to be the fastest way to get results.

Jim, can you look into it and see what the situation is on your ordering process and creditation back to customers. Or a designated individual.

Much appreciated. I know setting up a " working " system is trial and error but you do not want to chase away customers and offer bad customer services.

I just hope it's not a situation of having to go through hoops and time delays to get my refund of $10.00.

Thanks !!!

Jim Sachs · 04-26-2003, 11:29 AM

All the business end of SereneScreen is handled by Prolific, so I have nothing to do with the Credit Card system any more.

There was a bug in their CGI script regarding the discounts, which has since been fixed. Any accounts which were mistakenly charged too much will be automatically adjusted. Anyone who is in this category should wait a couple of days, then check your account. No message to Customer Support should be necessary.

As with any new release, there is a huge backlog of messages for Customer Service. They will get to your case as soon as they can. Please do not send multiple emails about the same case, it just slows down the sytem even further.

dare2001 · 04-26-2003, 07:24 PM

Originally posted by Jim Sachs
There was a bug in their CGI script regarding the discounts, which has since been fixed.

Thanks Jim for the update

I am off to purchase MAT

Regards,
dare2001

dare2001 · 04-26-2003, 07:53 PM

Originally posted by Jim Sachs
There was a bug in their CGI script regarding the discounts, which has since been fixed.

I just tried again to purchase MAT and this is what I got back.

Date: Sat, 26 Apr 2003 18:40:54 -0700
Subject: Order notification

Unfortunately we were unable to process your order number , because the charge to your credit card has been declined by the credit card processor. The following diagnostic information from the credit card processor may help you identify the problem: Status: Error: Item price must be supplied.

Maybe their script hasn't been fixed

04-18-2003, 02:23 PM	#1
Steven J Lowe Blue Angel Join Date: Feb 2003 Location: UK Posts: 45	PURCHASING MAT 2 I have seen on the website that i can buy mat 2 at the reduced price as i have purchased ma 2. When i try and buy it the drop down price menu doesnt include the reduced price even though i have registered??? Steven J Lowe

04-18-2003, 02:43 PM	#2
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,947	Excellent point. Will raise this with them. Remember that this is MAT 1.1. MAT 2 is not available yet. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

04-18-2003, 02:51 PM	#3
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,947	Ok, the link when you click $9.95 Buy Now is incorrect. It should take you here: http://www.serenescreen.com/product/...ckdiscount.php "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

04-18-2003, 02:56 PM	#4
Steven J Lowe Blue Angel Join Date: Feb 2003 Location: UK Posts: 45	Thanks Morgan but that is what i did and it verified my e mail address and keycode but still didnt show the discount when i clicked on the link. Steven J Lowe

04-18-2003, 03:00 PM	#5
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,947	You're right, I have the same problem. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

04-18-2003, 03:42 PM	#6
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,947	Ok, apparently the Order Form PHP script does not support showing discounts or any other kind of message. They're working on this. Even though the price says $19.95, the $10 discount WILL be recognized! Hopefully this does not cost them too many upgrades. In their shoes, I would go so far as to add a frame at the bottom indicating that the prices listed on this page do not reflect any discounts entered on previous pages. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

04-19-2003, 12:18 AM	#7
Steven J Lowe Blue Angel Join Date: Feb 2003 Location: UK Posts: 45	Thanks Morgan. I think i will give it a miss for now! Steven J Lowe

04-21-2003, 04:23 PM	#8
GCL Registered Join Date: Mar 2003 Posts: 11	Ready to order MAT but want to make sure web site page IS current about "reduced" price on product. Less trouble if correct than to credit users account, etc. Additionally, waiting to see if Goldfish will be offered at same price point for registered users. Then I would buy both at same time. I would like to know an what is time frame on "limited" time offer for MAT. Hate to lose out on price and have Goldfish come on the radar screen.

04-21-2003, 06:47 PM	#9
bosborne Registered Join Date: Apr 2003 Posts: 2	What's Missing from MAT 1.1? Originally posted by feldon27 Excellent point. Will raise this with them. Remember that this is MAT 1.1. MAT 2 is not available yet. What is MAT 1.1 missing vs MA2? Is it just the 5 extra fish? These version numbers are confusing me.... I just purchased MAT thinging it was virtually identical to MA2 except 5 less fish and the clock/calendar added. Thanks for clearing this up.....brian

04-21-2003, 09:07 PM	#10
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,947	Re: What's Missing from MAT 1.1? Originally posted by bosborne I just purchased MAT thinking it was virtually identical to MA2 except 5 less fish and the clock/calendar added. That's good thinking. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

04-24-2003, 06:54 PM	#11
GCL Registered Join Date: Mar 2003 Posts: 11	Point of contact for credit purchase What email address do I use to contact SereneScreen on a credit card purchase ? It appears that the $9.95 " registered " option took out $19.95 out of my account instead of $9.95. Eventhough it did request my user code for the discount ! Previous comments and mine are found in this message thread concerning this matter. Much appreciated for feedback. Thanks.

04-24-2003, 09:34 PM	#12
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,816	service@serenescreen.com Jim Sachs Creator of SereneScreen Aquarium

04-25-2003, 02:50 AM	#13
GCL Registered Join Date: Mar 2003 Posts: 11	Credit Card Charge Thanks Jim for the address. Indeed my credit card WAS charged for $19.95 and not FOR $9.95. I hope they credit my account and correct the web page to correctly address this matter. Note to all purchasers, please check your bank statement / credit card company and make sure amount charged is for $9.95 NOT $19.95.

04-25-2003, 04:28 AM	#14
Steven J Lowe Blue Angel Join Date: Feb 2003 Location: UK Posts: 45	This is the reason i have not ordered yet! I can do without the hassle :0) Steven J Lowe

04-25-2003, 06:00 AM	#15
Pushwall Fellow Twang Join Date: Jun 2002 Posts: 133	Check that price! I ran into a different problem last night. The system verified my $10 discount and said the cost would be only $9.95. However when it went to verify the credit card transaction, it said there was a problem with the credit card and to check for an email. The email I got said this: "Unfortunately we were unable to process your order number, because the charge to your credit card has been declined by the credit card processor. The following diagnostic information from the credit card processor may help you identify the problem: Status: Error: Item price must be supplied." Hmmmm......I guess the system didn't forward the $9.95 price to my credit card company for verification. Appears like there's one last bug to fix in the order system. It's off to service@serenescreen I go!

04-26-2003, 12:42 AM	#16
dare2001 Registered Join Date: Apr 2003 Location: Sydney, Australia Posts: 8	Re: Check that price! Originally posted by Pushwall Hmmmm......I guess the system didn't forward the $9.95 price to my credit card company for verification. Appears like there's one last bug to fix in the order system. It's off to service@serenescreen I go! [/b] I am having the same problem. I tried it last night and got the same error message. I have emailed service@serenscreen with what I got back in the verification email and also pointed out the $9.95 price is not being added , that's why it's saying Status: Error: Item price must be supplied. I have just tried to order it again and got the same result.. How long is this special offer vaild for? Regards, dare2001

04-26-2003, 01:37 AM	#17
GCL Registered Join Date: Mar 2003 Posts: 11	Any backlog at SereneScreen ? Hello Jim and SereneScreen, I know it took mere seconds to validate my web purchase and take $19.95 out of my account instead of $9.95. I sent an email to your designated address a copy of my bank statement, et al. Is there a 1-2 day lag for email responses ? This forum tends to be the fastest way to get results. Jim, can you look into it and see what the situation is on your ordering process and creditation back to customers. Or a designated individual. Much appreciated. I know setting up a " working " system is trial and error but you do not want to chase away customers and offer bad customer services. I just hope it's not a situation of having to go through hoops and time delays to get my refund of $10.00. Thanks !!!

04-26-2003, 11:29 AM	#18
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,816	All the business end of SereneScreen is handled by Prolific, so I have nothing to do with the Credit Card system any more. There was a bug in their CGI script regarding the discounts, which has since been fixed. Any accounts which were mistakenly charged too much will be automatically adjusted. Anyone who is in this category should wait a couple of days, then check your account. No message to Customer Support should be necessary. As with any new release, there is a huge backlog of messages for Customer Service. They will get to your case as soon as they can. Please do not send multiple emails about the same case, it just slows down the sytem even further. Jim Sachs Creator of SereneScreen Aquarium

04-26-2003, 07:24 PM	#19
dare2001 Registered Join Date: Apr 2003 Location: Sydney, Australia Posts: 8	Originally posted by Jim Sachs There was a bug in their CGI script regarding the discounts, which has since been fixed. Thanks Jim for the update I am off to purchase MAT Regards, dare2001

04-26-2003, 07:53 PM	#20
dare2001 Registered Join Date: Apr 2003 Location: Sydney, Australia Posts: 8	Originally posted by Jim Sachs There was a bug in their CGI script regarding the discounts, which has since been fixed. I just tried again to purchase MAT and this is what I got back. Date: Sat, 26 Apr 2003 18:40:54 -0700 Subject: Order notification Unfortunately we were unable to process your order number , because the charge to your credit card has been declined by the credit card processor. The following diagnostic information from the credit card processor may help you identify the problem: Status: Error: Item price must be supplied. Maybe their script hasn't been fixed