I dunno about doing business with this company.

Geek · 02-22-2002, 07:11 PM

I bought the screen saver yesterday, and couldn't wait until I would get my Key Code. I did the transaction online with my credit card, and I ended up getting acomfirmation e-mail from prolific that the transaction went through properly. Unfortunatly, I was never re-directed to a web page with my Key Code on it, like I was supposed to be. I ended up getting a "Cannot find Server" message. I also never got an e-mail with my key code in it like I was supposed to. I started e-mailing serenescreen tech support, sales and also Prolific yesterday, and I got nothing back from them. I ended up so far e-mailing them 3 times and still no response from ANYONE...

Not A Very Happy Camper.....

Jim Sachs · 02-22-2002, 07:52 PM

If you've been reading these posts, you know that this is the absolute worst time to be sending multiple emails to Service. We just switched to the new Key system, and all 70,000 customers have to be updated.

just some guy · 02-22-2002, 08:05 PM

.

Jim Sachs · 02-22-2002, 08:13 PM

It's about right. They provide the Customer-Support, so that I don't have to personally deal with all the emails, like I did for the first few months. Never could get anything done.

JPichat · 02-23-2002, 02:11 PM

I know hind sight is 20/20, but maybe the testfish key could of worked like a demo and been full functioning for a short period of time (until the key code problems could of been resolved).

This would of been a good sales tool as well!

Jeff

feldon34 · 02-23-2002, 02:20 PM

JPichat,

It's very easy for a hacker to disable a timer.

JPichat · 02-23-2002, 03:17 PM

Sorry, all of my programming experience is with applications for internal company use. I was not thinking of hackers. It's a shame you had to!

Jeff

02-22-2002, 07:11 PM	#1
Geek Registered Join Date: Feb 2002 Posts: 2	I dunno about doing business with this company. I bought the screen saver yesterday, and couldn't wait until I would get my Key Code. I did the transaction online with my credit card, and I ended up getting acomfirmation e-mail from prolific that the transaction went through properly. Unfortunatly, I was never re-directed to a web page with my Key Code on it, like I was supposed to be. I ended up getting a "Cannot find Server" message. I also never got an e-mail with my key code in it like I was supposed to. I started e-mailing serenescreen tech support, sales and also Prolific yesterday, and I got nothing back from them. I ended up so far e-mailing them 3 times and still no response from ANYONE... Not A Very Happy Camper.....

02-22-2002, 07:52 PM	#2
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,816	If you've been reading these posts, you know that this is the absolute worst time to be sending multiple emails to Service. We just switched to the new Key system, and all 70,000 customers have to be updated. Jim Sachs Creator of SereneScreen Aquarium

02-22-2002, 08:05 PM	#3
just some guy Banned Join Date: Nov 2001 Location: South Cakalaki Posts: 110	. . Last edited by just some guy; 05-11-2002 at 12:21 PM.

02-22-2002, 08:13 PM	#4
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,816	It's about right. They provide the Customer-Support, so that I don't have to personally deal with all the emails, like I did for the first few months. Never could get anything done. Jim Sachs Creator of SereneScreen Aquarium

02-23-2002, 02:11 PM	#5
JPichat Registered Join Date: Jan 2002 Location: New Jersey Posts: 8	Hind sight I know hind sight is 20/20, but maybe the testfish key could of worked like a demo and been full functioning for a short period of time (until the key code problems could of been resolved). This would of been a good sales tool as well! Jeff

02-23-2002, 02:20 PM	#6
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,947	JPichat, It's very easy for a hacker to disable a timer. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

02-23-2002, 03:17 PM	#7
JPichat Registered Join Date: Jan 2002 Location: New Jersey Posts: 8	Point Taken Sorry, all of my programming experience is with applications for internal company use. I was not thinking of hackers. It's a shame you had to! Jeff