Keycode lost after several days

jeffg · 06-25-2003, 06:44 PM

Has anyone else had this problem? I have the SS on my work machine and my coworkers love it.

Every once in a while when I try and turn my SS off I get the "thank you for trying MA2, You can own this now only $19.95" message. If I enter my keycode again it works fine, but I have to keep putting it in every few days. This gets annoying.

Is this setting getting lost somehow? Is there a setting on my machine that is making this happen?

Please help.

J

feldon34 · 06-25-2003, 06:47 PM

Are you on a Mac or a PC?

jeffg · 06-25-2003, 06:48 PM

PC Win2K

Edgar · 06-25-2003, 08:45 PM

I think you are entering a bad keycode. Make sure you cut and paste it from the email.

feldon34 · 06-26-2003, 02:32 AM

Sure you aren't using any programs which monitor the Registry and do daily or frequent "cleanups" like Symantec GoBack?

cjmaddy · 06-26-2003, 08:35 AM

'Symantec' GoBack! .... Roxio! -

- They don't own everything! .... or do they?

jeffg · 06-26-2003, 09:19 AM

Originally posted by Edgar
I think you are entering a bad keycode. Make sure you cut and paste it from the email.

Would a bad keycode be accepted for a couple days, then go bad?

I have been cutting and pasting the code straight out of the email.

J

Edgar · 06-26-2003, 11:40 AM

I suggest you contact Tech Support so that they can verify that you did get a valid keycode.

http://www.serenescreen.com/support/tech.php

jeffg · 06-26-2003, 11:42 AM

Thanks will do.

I will also check for programs that may restore registry settings or clean up things.

Any known cases of this? Certain programs to look for?

The only thing I know that runs every night is NAV.

J

feldon34 · 06-26-2003, 11:44 AM

Have to say this is the first I've heard of this.

Also, I had no idea that the Aquarium now had bad keycode "fooling" ability. This is a great feature to keep out the pirates.

Jim Sachs · 06-26-2003, 01:58 PM

Yes, there are Key Codes which will work for a few days.

Edgar · 06-26-2003, 04:01 PM

Our Tech Support also said this:
"We've seen this before. A reisntall of the program with the antivirus and other security filters usually solves the problem."

So try this too.

jeffg · 06-26-2003, 04:46 PM

Did you mean to say with antivirus turned off?

J

Edgar · 06-26-2003, 06:23 PM

Yes, he meant turned off.

cjmaddy · 06-30-2003, 01:05 PM

Originally posted by cjmaddy
'Symantec' GoBack! .... Roxio! - - They don't own everything! .... or do they?

Apologies Morgan! - I've just found out that GoBack IS in fact now part of the Symantec Empire!

I think Peter Norton must be challenging BG for world supremacy!

I mustn't knock it though, I have just down loaded a new v3.21 GoBack update that appears to solve a few incompatibility problems I was having with Removable Discs, (actually, memory card readers). If anyone is using GoBack, and has lost access to any discs or drives, this new update seems to be working .... so far!

This problem only applied to 2000, not 98SE, even though the original GoBack version stated it was for 2000!
Also, this only came to light when I installed one of these new 6 in 1 readers, together with the 2000 drivers.
Previously, GoBack had been working fine!

06-25-2003, 06:44 PM	#1
jeffg Registered Join Date: Jun 2003 Posts: 5	Keycode lost after several days Has anyone else had this problem? I have the SS on my work machine and my coworkers love it. Every once in a while when I try and turn my SS off I get the "thank you for trying MA2, You can own this now only $19.95" message. If I enter my keycode again it works fine, but I have to keep putting it in every few days. This gets annoying. Is this setting getting lost somehow? Is there a setting on my machine that is making this happen? Please help. J

06-25-2003, 06:47 PM	#2
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,947	Are you on a Mac or a PC? "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

06-25-2003, 08:45 PM	#4
Edgar Prolific/SereneScreen Developer Join Date: Mar 2003 Location: Norwalk, CA Posts: 513	I think you are entering a bad keycode. Make sure you cut and paste it from the email. *Edgar Tolentino* Prolific Developer www.prolific.com www.LifeGlobe.com

06-26-2003, 02:32 AM	#5
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,947	Sure you aren't using any programs which monitor the Registry and do daily or frequent "cleanups" like Symantec GoBack? "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

06-26-2003, 11:40 AM	#8
Edgar Prolific/SereneScreen Developer Join Date: Mar 2003 Location: Norwalk, CA Posts: 513	I suggest you contact Tech Support so that they can verify that you did get a valid keycode. http://www.serenescreen.com/support/tech.php *Edgar Tolentino* Prolific Developer www.prolific.com www.LifeGlobe.com

06-25-2003, 06:48 PM	#3
jeffg Registered Join Date: Jun 2003 Posts: 5	PC Win2K

06-26-2003, 08:35 AM	#6
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	'Symantec' GoBack! .... Roxio! - - They don't own everything! .... or do they?

06-26-2003, 09:19 AM	#7
jeffg Registered Join Date: Jun 2003 Posts: 5	Originally posted by Edgar I think you are entering a bad keycode. Make sure you cut and paste it from the email. Would a bad keycode be accepted for a couple days, then go bad? I have been cutting and pasting the code straight out of the email. J

06-26-2003, 11:42 AM	#9
jeffg Registered Join Date: Jun 2003 Posts: 5	Thanks will do. I will also check for programs that may restore registry settings or clean up things. Any known cases of this? Certain programs to look for? The only thing I know that runs every night is NAV. J

06-26-2003, 11:44 AM	#10
feldon34 Forum Administrator Join Date: Dec 2000 Location: Rock Hill, SC Posts: 10,947	Have to say this is the first I've heard of this. Also, I had no idea that the Aquarium now had bad keycode "fooling" ability. This is a great feature to keep out the pirates. "Journalism is printing what someone else does not want printed. Everything else is public relations." - George Orwell "If voting changed anything, they'd make it illegal." - Emma Goldman

06-26-2003, 01:58 PM	#11
Jim Sachs Developer Join Date: Dec 2000 Location: Southern Oregon Posts: 9,816	Yes, there are Key Codes which will work for a few days. Jim Sachs Creator of SereneScreen Aquarium

06-26-2003, 04:01 PM	#12
Edgar Prolific/SereneScreen Developer Join Date: Mar 2003 Location: Norwalk, CA Posts: 513	Our Tech Support also said this: "We've seen this before. A reisntall of the program with the antivirus and other security filters usually solves the problem." So try this too. *Edgar Tolentino* Prolific Developer www.prolific.com www.LifeGlobe.com

06-26-2003, 04:46 PM	#13
jeffg Registered Join Date: Jun 2003 Posts: 5	Did you mean to say with antivirus turned off? J

06-26-2003, 06:23 PM	#14
Edgar Prolific/SereneScreen Developer Join Date: Mar 2003 Location: Norwalk, CA Posts: 513	Yes, he meant turned off. *Edgar Tolentino* Prolific Developer www.prolific.com www.LifeGlobe.com

06-30-2003, 01:05 PM	#15
cjmaddy Registered Join Date: Nov 2001 Location: Lancashire, UK Posts: 7,854	Originally posted by cjmaddy **'Symantec' GoBack! .... Roxio! - - They don't own everything! .... or do they?** Apologies Morgan! - I've just found out that GoBack IS in fact now part of the Symantec Empire! I think Peter Norton must be challenging BG for world supremacy! I mustn't knock it though, I have just down loaded a new v3.21 GoBack update that appears to solve a few incompatibility problems I was having with Removable Discs, (actually, memory card readers). If anyone is using GoBack, and has lost access to any discs or drives, this new update seems to be working .... so far! This problem only applied to 2000, not 98SE, even though the original GoBack version stated it was for 2000! Also, this only came to light when I installed one of these new 6 in 1 readers, together with the 2000 drivers. Previously, GoBack had been working fine!