I try to use there online customer support contact and always get this.
Please correct errors and resubmit Tech Support Request form.
You must provide the correct passphrase, your name, email address, AND Description of your problem for Customer Service to help you.
Use your browser's 'BACK' button to correct errors.
There is a problem, I think best to leave them fix it and try again in the next few days. Boy am I glad I test my sites before I make them live, or I would not have any clients, although to be fair, I don't do ecommerce sites just yet, just customer Info sites. PHEWWWW.