Inside: SereneScreen Fan Forum - View Single Post

Xylem · 10-17-2008, 10:56 PM

Hi folks,

I wonder if someone could help with this problem:

I have been trying unsuccessfully for three days to upgrade from MA v2.0 to v2.6 on the serenescreen site. When I try to log in I am told I have the wrong screenname or password.

When I have them send me an email with my password, I find that not even that works- says incorrect password (the one they just sent me!!).

So I try filling in a 'new' customer form; I am told that that name or card or passcword is already taken. Duh...

I had the same problem upgrading Goldfish Aquarium; it took several days and a flurry of emails.

This is getting irritating; as excellent as these screensavers are, you won't sell many if you keep blocking people out.

BTW, I did email tech support but haven't heard from them. If anyone know a way around this I'd be grateful.

Thanks for being patient while I vented ......

10-17-2008, 10:56 PM	#1
Xylem Registered Join Date: Sep 2003 Location: Belleville, Michigan Posts: 68	more problems with the upgrade site Hi folks, I wonder if someone could help with this problem: I have been trying unsuccessfully for three days to upgrade from MA v2.0 to v2.6 on the serenescreen site. When I try to log in I am told I have the wrong screenname or password. When I have them send me an email with my password, I find that not even that works- says incorrect password (the one they just sent me!!). So I try filling in a 'new' customer form; I am told that that name or card or passcword is already taken. Duh... I had the same problem upgrading Goldfish Aquarium; it took several days and a flurry of emails. This is getting irritating; as excellent as these screensavers are, you won't sell many if you keep blocking people out. BTW, I did email tech support but haven't heard from them. If anyone know a way around this I'd be grateful. Thanks for being patient while I vented ......