Inside: SereneScreen Fan Forum - View Single Post - M, B, and P keys

Dale · 05-16-2010, 04:03 PM

Originally posted by feldon34:

Customers contact us by e-mail asking how to disable those items permanently. Being able to tell them one key to press (and never again) makes answering these e-mails quick.

I do appreciate that enabling customer service to give quick answers, is a big plus for those who are answering the e-mail.

“Give a man a fish; you have fed him for today. Teach a man to fish; and you have fed him for a lifetime”

Originally posted by feldon34:

Most users aren't even aware of the keyboard shortcuts and just let the Aquarium run at default settings. Most users have never even seen the Settings panel..

Does tech support (customer service) take the time to tell the users about any of that stuff, like how to get to the settings panel?

05-16-2010, 04:03 PM	#6
Dale Banned Join Date: Jun 2005 Location: Western Missouri Posts: 960	Originally posted by feldon34: Customers contact us by e-mail asking how to disable those items permanently. Being able to tell them one key to press (and never again) makes answering these e-mails quick. I do appreciate that enabling customer service to give quick answers, is a big plus for those who are answering the e-mail. “Give a man a fish; you have fed him for today. Teach a man to fish; and you have fed him for a lifetime” Originally posted by feldon34: Most users aren't even aware of the keyboard shortcuts and just let the Aquarium run at default settings. Most users have never even seen the Settings panel.. Does tech support (customer service) take the time to tell the users about any of that stuff, like how to get to the settings panel?