[hpman77]

Some of the phone conversations are out of the X-Files.

3 years ago I was helping a friend who works in an ISP's customer support, and I didn't believe him when he told me about the weird things ppl ask sometimes.
From that day on, I believe him. Somebody called and asked why none of his emails arrived. After checking all his system, pinging him and any test we could imagine, we found no answer, so we told him we would have a look and call him later.
After 2 hours checking the smtp logs we found the problem.
He wasn't sending emails to, let's say "James_White@yourserver.com", but to "James White, 58 General Street [city] [State] (Country)"
(the names are fake, as I don't remember them and they were many of them and spanish addresses)

Working in a customer service can be sometimes hard, sometimes great, sometimes funny