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Do not send multiple emails to Customer Support. It just causes us trouble. Auden may download the first message and spend a long time processing it. The next day Paula might download the second one, and look up the records. She might spend even longer than Auden did on the first one, because every indication shows that a Key was generated, the right email address is in the database, etc. So she has to dig deeper to find out why the customer didn't get it. She'll email the customer, asking if his spam filter might have deleted the message. Valuable minutes wasted, with thousands of other customers waiting.
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