View Single Post
Old 02-20-2002, 10:00 PM   #36
Bob
Registered
 
Join Date: Jan 2002

Location: Florida
Posts: 103
I'm having the same problems as Dimbulb and others. After making my request for the new key code I got an email with the new 20 character code. I did the cut and paste (without getting any extra spaces), entered the key code manually (both with and without the dashes). I keep getting the message "Enter a valid registration code or place the Aquarium CD into the drive."

I downloaded a fresh copy of 1.1 and even requested a second copy of my keycode from the SS web site. All I was asked for was my email address, not the name I registered under, so that's not the problem.

Now, this is not the email I had when I orginally bought the aquarium, but I did send Prolific the proper information and received a confirmation email that my records had been changed back in January.

I have notified Prolific customer support. Too soon for a reply. If and when I hear I'll post a report.

Good thing it's not just me having this problem, Jim. ;-)

Bob Frank
Bob is offline   Reply With Quote