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Jim, are you generating linker maps of your commercially released builds? If so, you can use that map, along with the crash exception info's crash address, to at least locate the routine in which the crash occurs.
There's several other simple things you can do to help track down these types of problems without the problem actually occuring on your machine while you're running the app in debug mode, which normally only uncovers the most obvious bugs as it has a tendency to mask or hide the really tough to find bugs.
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