Inside: SereneScreen Fan Forum - View Single Post - The "C" Key

Dale · 05-17-2010, 02:42 PM

Originally posted by feldon34:

I'm suggesting that there is no need for a solution.

The type of user who will go to the trouble to learn the keyboard shortcuts can figure out that the reason the clock isn't displaying is because the crystal isn't there.

OK, I was just pointing out that the behavior of the C key doesn't always match the brief statement in the "About" panel.

It seems like that's near-impossible to fix, and if it's not a significant problem for tech support, then "problem resolved."

Originally posted by feldon34:

And as you probably gathered from Jim's post, I've taken up handling some of the tech support e-mails destined for serenescreen.com now.

Cool! and Congratulations!

I'm sure you will remember that I've sometimes posted the thought that better, generally-available documentation would be helpful for users, and reduce tech support workload.

And I'm sure you will remember the usual reaction.

05-17-2010, 02:42 PM	#14
Dale Banned Join Date: Jun 2005 Location: Western Missouri Posts: 960	Originally posted by feldon34: I'm suggesting that there is no need for a solution. The type of user who will go to the trouble to learn the keyboard shortcuts can figure out that the reason the clock isn't displaying is because the crystal isn't there. OK, I was just pointing out that the behavior of the C key doesn't always match the brief statement in the "About" panel. It seems like that's near-impossible to fix, and if it's not a significant problem for tech support, then "problem resolved." Originally posted by feldon34: And as you probably gathered from Jim's post, I've taken up handling some of the tech support e-mails destined for serenescreen.com now. Cool! and Congratulations! I'm sure you will remember that I've sometimes posted the thought that better, generally-available documentation would be helpful for users, and reduce tech support workload. And I'm sure you will remember the usual reaction.