Do you really think that Jim has nothing better to do than follow up every self-inflicted fault that users create on their own systems?
When I find a problem, I research it myself, (it is after all MY problem). Then when I find what has caused it, I report the results, and if the underlying reason was with MA, then Jim can take any action he considers necessary or possible. - If on the other hand the remedy is by making corrections to MY system, the need to report is solely so others can be aware of the effect such a situation can cause.
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