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Most of the time, things of that nature are caused by driver problems. Unfortunately; generally speaking, laptop owners can be left in the lurch allot of the time because the manufacturers seem to feel the need to make special drivers for their laptops, but keeping them updated for their customers is always low on the priority list.
The first thing anyone should do ( IMHO ) that wants to buy a laptop is find out if the thing will use standard drivers or needs custom ones. If it needs custom ones, make another choice and find one that doesn't.
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