Inside: SereneScreen Fan Forum - View Single Post

SunKing · 02-20-2002, 10:22 PM

Jim, I appreciate your suggestion to send an email detailing my problem to service@serensescreen. Rest assured I have done so. I also thought, after all your hard work getting 1.1 ready that you would want to know that people who are attempting to PAY for the new version are unable to get a KeyCode.

FYI - I thought, perhaps, I did somethig wrong, so I re-ordered - and received the same "CGI ERROR" on the order confirmation screen. It processed my order (and I received email confirmation that my credit card was charged) but because of the CGI error it does not take me to (I assume) the next page where it would list my Keycode. Also, if I try to retreive my newly purchased Keycode by requesting Serene Screen email it to me - it tells me my email is not in their records (no suprise as I'm sure the CGI error is a result of not being able to update the database with my info)

.....SO - I've paid twice....but still no CD key. Any other suggestions?

02-20-2002, 10:22 PM	#39
SunKing Registered Join Date: Feb 2002 Location: Houston, TX Posts: 238	Problem with ordering Jim, I appreciate your suggestion to send an email detailing my problem to service@serensescreen. Rest assured I have done so. I also thought, after all your hard work getting 1.1 ready that you would want to know that people who are attempting to PAY for the new version are unable to get a KeyCode. FYI - I thought, perhaps, I did somethig wrong, so I re-ordered - and received the same "CGI ERROR" on the order confirmation screen. It processed my order (and I received email confirmation that my credit card was charged) but because of the CGI error it does not take me to (I assume) the next page where it would list my Keycode. Also, if I try to retreive my newly purchased Keycode by requesting Serene Screen email it to me - it tells me my email is not in their records (no suprise as I'm sure the CGI error is a result of not being able to update the database with my info) .....SO - I've paid twice....but still no CD key. Any other suggestions?