Morgan and I have been doing this for going on 10 years now, and the only thing I can say with absolute certainty is that you will never get the whole story from someone trying to describe a problem.
... and that person will take offense if asked to clarify something, and will really be totally offended if you say "please describe exactly, step by step and click by click, what you do to duplicate the problem".
Or, like
https://www.feldoncentral.com/forums...ead.php?t=5275 somebody will register, post a short problem description, get some helpful suggestions and questions to clarify the problem --- and then never come back to answer those questions and/or report success.