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This is one of the problems I've seen (and experienced) while trying to provide Tech support on a forum.
The person describing the problem virtually never discusses every specific troubleshooting step they've taken. Often, then, a responder will suggest something already done. It is also impossible to actually "see" the person's computer to know exactly what is happening and exactly what the person is doing (or not doing).
The length of time a person has "been using" a computer may often be irrelevant, too. I know folks who have only been using a PC for a few years that will know more than someone who used them for many years. This is partly because some people only learn that which they need to understand to use their PC while others become knowledgeable about what goes on beyond the programs they use.
In any case, getting free help that gets a problem resolved is a "good thing" and anyone offering their time to do this should be appreciated.
At least, that's my two cents.
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