Originally posted by slofland
I cannot get the Keycode thing to work. It just keeps saying that it cant find my email in the database. I have had the same email for 6 years. I bought serenescreen years ago and still have my original key code as well as the 1.1 version one. Sent emails getting very frustrated. I had to pester them to get the 1.1 keycode and now I dont exist. ARRGGGG!!!! I love serenescreen why is she such a harsh mistress WHY???????
Skye
Because the customer database prior to March 2001 exists on the credit card handler's website instead of at SereneScreen/Prolific.
It is VERY unfortunate and SereneScreen shares your frustration that long-time Aquarium customers sometimes receive slower support (24 hours instead of sooner) because of this.
