Thread: Developer Notes
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Old 12-23-2009, 12:44 PM   #503
Dale
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Join Date: Jun 2005

Location: Western Missouri
Posts: 960
This is a continuing problem. The website clearly says "You need to insert a valid CD or Keycode to verify ownership."

However, then people either purchase the "I bought a keycode" or the "I bought a CD" download.

There's no apparent general solution, but perhaps if it said:

o I have the MA2 keycode that was sent to me via email.
o I have the MA2 CD that I previously purchased.
o I need to contact support to get the keycode I purchased.

I don't know what the "right thing" is, if somebody really bought the MA2 CD but doesn't have the CD any more.

Clearly, some folks just ignore (or miss) the "You need to insert a valid CD..." requirement, purchase the CD upgrade, and then are surprised that they need to insert a valid CD.

Perhaps that initial message should say "You need to insert a valid MA2 CD or MA2 Keycode to verify ownership."

Perhaps there could be a single upgrade download that works if they have either a MA2 CD or a MA2 keycode.
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