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Amities5 · 03-01-2010, 12:05 PM

Hi,

I purchased MA1 many moons ago (11/24/02) then upgraded to v. 2 (3/21/03), again quite a long while ago. In the case of the original purchase, I used an email address of a no longer existing ISP. Same case for the upgrade, though a different ISP. My current email address is with gmail so I assume it will be around for a time.

I tried to enter my v. 2 key in the upgrade form with the email address of the ISP I had when I received the v. 2 key but it said it wasn't in the database & I was advised to purchase a new, full version.

Over the weekend I wrote to the help at SereneScreen but so far have received no response. I do have both emails containing the keys that I was sent at the time of original purchase & upgrade so, if someone needs proof, it would be no trouble to provide it - just need the appropriate address.

Since I have a brand new Windows 7 machine, I'd rather not install v. 2 prior to update since I don't know if it will work. If that's what I need to do, please let me know.

Thanks in advance for your help.

03-01-2010, 12:05 PM	#1
Amities5 Registered Join Date: Mar 2010 Posts: 4	Trying desperately to upgrade to v. 3 Hi, I purchased MA1 many moons ago (11/24/02) then upgraded to v. 2 (3/21/03), again quite a long while ago. In the case of the original purchase, I used an email address of a no longer existing ISP. Same case for the upgrade, though a different ISP. My current email address is with gmail so I assume it will be around for a time. I tried to enter my v. 2 key in the upgrade form with the email address of the ISP I had when I received the v. 2 key but it said it wasn't in the database & I was advised to purchase a new, full version. Over the weekend I wrote to the help at SereneScreen but so far have received no response. I do have both emails containing the keys that I was sent at the time of original purchase & upgrade so, if someone needs proof, it would be no trouble to provide it - just need the appropriate address. Since I have a brand new Windows 7 machine, I'd rather not install v. 2 prior to update since I don't know if it will work. If that's what I need to do, please let me know. Thanks in advance for your help.