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McKenna,
Here is an example. On the bottom right corner of your monitor you should see something next to the time on your screen. This is your sys tray and shows what programs might be running that are TSR's. That stands for Terminate and Stay Resident. Which means that even when you close them they are still doing something in the background. From my example, you can see that I only have three. 1) is sound; 2) is a prox filter; 3) is my connection icon. From that we might be able to tell if there is something else interfering and causing you problems.
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