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jMc - I'll forward your request to Customer Support. They will probably need you to email a copy of the Disking reciept. I'm not sure how (or if) the customers' email addresses from Disking get into the Prolific database, but I'll find out.
Yes, we lose money when you don't buy directly from us. We have set up partnerships with several companies abroad to manufacture and sell the local CD version of the program, so that the heavy import tariffs can be avoided. I don't know how this morphed into the idea of them selling the on-line version, since we can do that from here.
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