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All the business end of SereneScreen is handled by Prolific, so I have nothing to do with the Credit Card system any more.
There was a bug in their CGI script regarding the discounts, which has since been fixed. Any accounts which were mistakenly charged too much will be automatically adjusted. Anyone who is in this category should wait a couple of days, then check your account. No message to Customer Support should be necessary.
As with any new release, there is a huge backlog of messages for Customer Service. They will get to your case as soon as they can. Please do not send multiple emails about the same case, it just slows down the sytem even further.
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