Inside: SereneScreen Fan Forum - View Single Post

GCL · 04-26-2003, 01:37 AM

Hello Jim and SereneScreen,

I know it took mere seconds to validate my web purchase and take $19.95 out of my account instead of $9.95.

I sent an email to your designated address a copy of my bank statement, et al.
Is there a 1-2 day lag for email responses ? This forum tends to be the fastest way to get results.

Jim, can you look into it and see what the situation is on your ordering process and creditation back to customers. Or a designated individual.

Much appreciated. I know setting up a " working " system is trial and error but you do not want to chase away customers and offer bad customer services.

I just hope it's not a situation of having to go through hoops and time delays to get my refund of $10.00.

Thanks !!!

04-26-2003, 01:37 AM	#17
GCL Registered Join Date: Mar 2003 Posts: 11	Any backlog at SereneScreen ? Hello Jim and SereneScreen, I know it took mere seconds to validate my web purchase and take $19.95 out of my account instead of $9.95. I sent an email to your designated address a copy of my bank statement, et al. Is there a 1-2 day lag for email responses ? This forum tends to be the fastest way to get results. Jim, can you look into it and see what the situation is on your ordering process and creditation back to customers. Or a designated individual. Much appreciated. I know setting up a " working " system is trial and error but you do not want to chase away customers and offer bad customer services. I just hope it's not a situation of having to go through hoops and time delays to get my refund of $10.00. Thanks !!!