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Old 10-11-2001, 07:25 PM   #17
almark
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Join Date: Nov 2001

Location: Belfast, Ireland
Posts: 37
Getting it right

is important. The users of Swish 1.5 were waiting for V2 to come out and had been given save disabled beta versions. When V2 was released, there was a mad rush to get the latesy version.

However there was a problem with the installer, the internet registration system was overwhelmed,and Norton Defrag wiped all licence settings. Some people were charged twice, some people had bought it but couldn't regsiter it, and so on.

It was a diaster, and it took them weeks to sort it out, with 1,000's of emails of complaint and looking support. It is fine now, but it was obvious that they released the new version too early.
best regards,
A l m a r k
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