[hpman77]

I think a troublemaker is the keygenerator itself.

For older users it asks the name and the old key, and, at least in my case, there's no way to do it right.

I wrote my name as it's written in the email I got when I registered, and it says the name doesn't match the keycode.

Then I tried only my first name and my two surnames.
Then my complete name, and just the first surname.
Then I wrote my name as one word, and my first surname.
Then with both surnames.
Then everything without spaces.
Then underscores insted of spaces.

I think all possible combinations were tried, and there was that error. Name doesn't match the one in the database...
now, question is... who's registered there? just curious about what name is there with my keycode

Anyway, I sent an email, so I only have to wait now