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This has been a problem with Cardservice International since we started. We estimate that we lose about 30% of our sales from this type of error. We have checked with different companies, and as bad as CSI is, they are still one of the best.
Usually just going back later will allow the order to go through. Prolific is working on a routine that will buffer the contact between the customer and CSI. This program will gather the info from the user, then go off to pound away at CSI's door, letting the user know the progress. Errors will be translated to human-readable form, and if the program can't get in within a reasonable amount of time, it will offer to keep trying and email the Key Code when the transaction goes through.
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