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Search: Posts Made By: JEstr
Forum: Marine Aquarium 3 for Windows 11-12-2014, 10:27 AM
Replies: 36
[Bug: Unconfirmed] Dual Monitor - Flashing Screen
Views: 39,346
Posted By JEstr
Tech Support

Hey guys, it's Josh over at Prolific tech support. We are looking at this issue. We always try to look at any issues that come our way, though we always encourage submissions through our website as...
Forum: Marine Aquarium 3 for Windows 03-04-2011, 04:28 PM
Replies: 9
Views: 6,274
Posted By JEstr
Currently awaiting a DXDiag report from him, at...

Currently awaiting a DXDiag report from him, at which point I should have more information.
Forum: Marine Aquarium 3 for Windows 03-02-2011, 11:52 AM
Replies: 9
Views: 6,274
Posted By JEstr
Panning Problem

Hey guys, this is Josh with tech support over at Prolific. I've run into a problem I've not encountered before with a PC version of 3.1. Customer says the the Pan function will not work on his...
Forum: Marine Aquarium 3 for Windows 01-30-2009, 03:47 PM
Replies: 47
Views: 21,069
Posted By JEstr
Actually it literally says (if CD, enter CD) what...

Actually it literally says (if CD, enter CD) what we mean by that is to type CD into the space, we don't need the number. We just want to know if you have a keycode or not.
Forum: Marine Aquarium 3 for Windows 01-30-2009, 01:26 PM
Replies: 47
Views: 21,069
Posted By JEstr
Ok, this problem has been resolved. You should...

Ok, this problem has been resolved. You should be able to send your requests through now. I'll try to get to all of your requests today, failing that I'll work into Saturday to get these done. ...
Forum: Marine Aquarium 3 for Windows 01-30-2009, 12:14 PM
Replies: 47
Views: 21,069
Posted By JEstr
Guys this is Josh from over a Customer Support. ...

Guys this is Josh from over a Customer Support. I just want to thank you for the help you've been giving us. It's proven invaluable. We apologize for any problems with the support site, like Jim...
Forum: Marine Aquarium 3 for Windows 11-13-2008, 04:05 PM
Replies: 10
[Driver] Translucent Fish
Views: 5,463
Posted By JEstr
I've seen that MS driver crash another laptop...

I've seen that MS driver crash another laptop running MA3. My advice it to not use it, it causes way too many problems.
Forum: Marine Aquarium 3 for Windows 11-06-2008, 04:58 PM
Replies: 5
Views: 3,873
Posted By JEstr
If I had a head... ;)

If I had a head... ;)
Forum: Marine Aquarium 3 for Windows 11-06-2008, 04:55 PM
Replies: 10
[Driver] Translucent Fish
Views: 5,463
Posted By JEstr
Starting with the Nov 2007 release, ATI drivers...

Starting with the Nov 2007 release, ATI drivers were causing this exact same problem with the fish in v2.6. The October 2008 update finally fixed it, but most laptop manufacturers haven't bothered...
Forum: Marine Aquarium 2 for Windows Archive 09-05-2008, 02:55 PM
Replies: 8
Views: 5,643
Posted By JEstr
LOL, painful, but funny. Like I said, it's a...

LOL, painful, but funny.

Like I said, it's a strange problem that I've not heard of before. I'm sure that individual will be upgrading to 3.0 which I doubt will have that problem.

Thanks for...
Forum: Marine Aquarium 2 for Windows Archive 09-04-2008, 05:09 PM
Replies: 8
Views: 5,643
Posted By JEstr
Wierd Lionfish problem

Just wanted to check with the fans here, we're trying to collect a little data on a weird problem we encountered a couple of days ago.

Specifically it involves the Lionfish swimming off screen,...
Forum: Marine Aquarium 2 for Windows Archive 05-23-2008, 03:56 PM
Replies: 2
Views: 5,391
Posted By JEstr
ATI driver issues.

This is Josh here from over at SereneScreen tech support. Lately I've been noticing some problems with certain ATI cards displaying our product. Mainly the problem has been limited to the 2000...
Forum: Marine Aquarium 2 for Windows Archive 03-13-2008, 04:06 PM
Replies: 11
Views: 5,804
Posted By JEstr
Send me a reply to the last email I sent, I'll...

Send me a reply to the last email I sent, I'll take care of this for you.
Forum: Marine Aquarium 2 for Mac OS X Archive 02-24-2008, 07:09 AM
Replies: 1
Views: 4,978
Posted By JEstr
Hi Kiltie, this is Josh from over at Serenescreen...

Hi Kiltie, this is Josh from over at Serenescreen Tech support. The short answer is this problem was caused by a Quicktime update a few months back. It doesn't happen on every system, but it is...
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