Registering the program.
 

Hi,
I`m having problem`s with registering the product. I install program, then I put in keycode then cd. Done. But when I close program down and open it again. It what`s me to put the keycode and cd back in again. The version of the cd I bought is V.2.0. I bought the upgrade version from use MA3. Hope someone can help me with this problem? Thank`s.

Only v2.6 can be upgraded to MA3.

so I have to buy v2.6 or wait for full version of MA3? Also will my keycode work for both? thanks.

MA2.6 is now $9.95.
MA3 is $19.95.
MA2.6 -> MA3 is $9.95

Buying MA3 entitles you to an MA2.6 Key (For those who buy MA3 but find that their system is not up to it. That way, they can run v2.6 until they upgrade their system.) As yet, there is no automatic way for those customers to get their 2.6 key, so it would have to go through Customer Support.

thank`s for your reply. one more question? i just got the upgrade to for 9.95 + shipping cost. so can I get a refund on this so i can get what i need to get this to work? and I will need version 2.6 to get MA3 to work correct? let`s put it this way? can you let me know what I need to purchase to get MA3 to work? thank`s again.

You can buy MA3 right now.

You only need 2.6 if MA3 won't run on your system.

thank`s for your reply.

Just to be clear - MA3 is a stand-alone program which has nothing to do with MA2.6 or any previous version. It is not an "upgrade" in any sense except that we will give MA2.6 owners a price break.

Ummmm.... but I just bought v2.6 the other day (on 1/23 to be exact) for the sole purpose of having v3 as soon as it was released. (And cuz I got sick of using the TESTFISH instead of a valid reg code.)

So what now for me? I really didn't plan on spending another 9.95 and I really would've just waited for the release if I hadn't seen it said many times here in this forum that people who purchase v2.6 now would get a FREE upgrade to v3. (I can go look for the posts, but I know I saw it in here or I'd not have purchased 2.6 when I did.)

Anyway, when I log into my account at Prolific, I only see the option for purchasing the upgrade which obviously makes me not very happy. :( Shall I wait it out for some kind of special email I should be receiving or what?


ETA - I'm going to try to explain my situation to Customer Service and see where that gets me.
ETA2 - Looks like I can't contact Customer Service as the form isn't working right. There are no characters appearing in the CODE box which I need to verify in order to submit. :(

CheriePie;
Here is where Jim is talking about the upgrade.

https://www.feldoncentral.com/forums...40&postcount=1

Yeah , what dwax said :) , he posted while I was typing . Sorry .

CheriePie - Anyone who purchased MA2.6 between Aug1, 2008 and the time we went live with MA3 sales last week is entitled to a free MA3 Key. I'm not sure if the automatic mechanism for getting the Key is in place yet, but Customer Support can help you. Are you saying that this is not what you see when you go to SereneScreen Support?

Jim, my guess would be that the mechanism for 2.6 upgrades is not in place yet then (when I checked this afternoon) since my only option for MA3, after keying in my 2.6 keycode, is the 9.99 upgrade. So I'll wait a few more days for that to happen.

However, on the SereneScreen report page, you are correct in that that is not what I'm seeing. The box you're showing at the top there... I have the lines in it but not the letters. So I can't enter anything to verify it. Also, it appears at the bottom of my screen, though I think I'm in Customer Support as opposed to Technical Support. (I'm clicking Contact this from the menu running down the left hand side of the screen.)

I looked again and it appears that clicking Support (instead of Contact Us) actually brings you to a different place. Perhaps if I follow the right chain of clicks through that page I'll get to a page where I can properly contact someone but for now, I cannot find it, and do not get a page that looks exactly like yours above. :(


ETA - Ah hah! Found how you got to your screen. After clicking Support, then click on Support again from within the "Email us" section of that page, and now my screen looks exactly like yours does, with the codes and all. If you instead just click on the Contact Us link from the very top menu, while you're logged into a Prolific account, then you get a slightly different screen where the CAPTCHA box appears at the bottom of the page instead of the top, but it's missing the letters which are supposed to appear in the box.

So I guess I'll go ahead and email them and express my disapproval for not implementing the upgrade process properly, especially when I only bought the program last week.

What browser are you using?

The form one needs to fill out to purchase this will scare a lot of people off. In my opinion..

A name.. yes.. if only to generate a serial
Email address.. yes it is what "registers" me in the data base if I lose my key and provides someplace for you to send the initial key.
Billing Address.. why? unless you are going to send me something by post.
Username and Password... absolutely why?.. Just what am I signing up for?.. This is not a credit application.. that work has been done by the credit card company.

I appreciate this form is boilerplate that Prolific found someplace.. but it is too invasive for me.

If you change your e-mail address and forget to notify Prolific, then there is no way for you to get your keycode. The billing address is really the only way to confirm you are who you say you are if you request keycodes be sent to a different e-mail address.

No idea on the username/password.

any way of finding out what my 2.6 key is...lost it and i have tried to do the lostkey retrieval at prolific...."actually tried it 3 times"...and still have gotten nothing in my e-mail.
i have been running the beta since it went live and would love to get the full registered version.

Prolfic Customer support should be able to help you with that.
http://www.serenescreen.com/support/tech.php

FF3. But I see the same results in IE7 as well.

As I said though, the CAPTCHA comes up fine on the Tech Support form at http://www.serenescreen.com/support/tech.php (this is the one you directed me to) but NOT the one at
https://www.prolific.com/store/help....us&mode=update
which is where I wound up the first time. (I believe you can only get to the latter if you are logged on to the Prolific website with a valid username and password and then click Contact Us from the left menu.)

OK, Prolific will look into the problem.

Purchased the "upgrade" Monday. No problems, only took a minute!

I still haven't heard back from Support. How long should it generally take for me to hear back? If I haven't heard anything in 2 days, should I try sending something via email?

Updated fine.........Bring on the clams :)

CheriePie - send me a private message with your information, and I'll pass it along to Prolific.

Done. Thanks Jim! :)

Although I already purchased my keycode last week , I was having a poke about the prolific website ( to check on something posted in another thread ) , and when I clicked on the buy link for MA3 , my antivirus popped up a warning

Avast On-Access Scanner Message

Network Shield: Blocked access to mailicous site www.downloads-portal.com/awards/clean_33514.jpg .

Is this a false positive or an actual problem ? My Avast! is fully up to date .

What exact page were you looking at when that popped up?

It was this page .

http://www.serenescreen.com/product/...p?ref=prolific

This time it popped up as soon as I opened the page . Avast disables the buy now link as well . I've checked it several times incase it was a fluke but would appreciate if someone else with Avast , or any other AV could confirm .

I used to use Avast but changed over to AVG, so I'm sorry I can't help with the pop-up warning. - AVG has no effect on that page, but I can confirm that the Buy Now link is disabled. - It shows an, 'Error on page' in the Status bar, when 'Buy Now' is clicked.

It's not really disabled per se. For whatever reason, there are two links on that page to "Buy Now" which try to use an odd method of redirecting to:


http://www.serenescreen.com/product/...t.php?mode=add


Instead of a regular link, they are trying to use javascript to activate a form submission to do the redirection. Very odd indeed.

But does it work? :rolleyes:

I was using the same word that Nicki used, ie: disabled. (Albeit in a different tense). - In my book that means it doesn't work. - The Buy Now! link on that particular page, does not work! (And states, 'Error on page' in the status bar). - Therefore, I consider it not unreasonable for us to say that the link is disabled! ... What's wrong with that?

I assumed it was because of Avast , my bad . They do say that you should never assume , and in this case maybe they were right :D .

Forwarded to Prolific.

They (Prolific) might want to fix the installation instructions as well.. They currently install version 1.1.2.. the screen shots and menu choices have changed a bit

In the Installer? Where are you seeing that?

I believe there are various places. One place is the FAQ:

http://www.serenescreen.com/support/...p?productid=64

...where part of it says:

"# Delete any old versions of Marine Aquarium on your system to avoid conflicts.

# Download the newest release of Marine Aquarium 3.0 from HERE"
================

Another place is http://www.serenescreen.com/product/...structions.php

There are a lot of other places where there are (insert PC term of the day), and "somebody" (not Jim) should probably take a look at the whole situation.

I still don't see it in that first link, but I do in the second. It's in a picture instead of text, so it will be harder to replace. Will forward.

There are several places in the FAQ that are incorrect, incomplete, or obsolete.

The one I had in mind was a long ways down in the FAQ I referenced - for instance, at:

http://www.serenescreen.com/support/...=64#faq10_1686

...where it says: "Delete any old versions of Marine Aquarium on your system to avoid conflicts."

...which we have been told is unnecessary (and perhaps counterproductive). And if it's really necessary, it should say "uninstall" rather than "delete".

Another example, as I recall, is the instructions for making MA3 the default screensaver in Vista.

Perhaps other folks have time to find and detail all of the problems in the FAQ and other places.

this has probably been hammered out by now.. but
http://www.serenescreen.com/product/...p?ref=prolific where the link to "Installation Instructions" http://www.serenescreen.com/product/...structions.php
give this screen capture... a bit of nostalgia here:)
This is also where the "buy now" link is dead

Thanks, Ralph.